年度归档 2025年6月4日

The past 2018,

What kind of events threaten the health of you and your family, and make you feel painful and want to cry?

What kind of hidden consumption routines and traps make you leak information and lose assets?

What kind of service is shiny on the surface and dirty on the inside, which makes you stunned and trust crisis?

On January 25th, 2019, the "Top Ten Consumer Infringement Events in 2018" jointly selected by the Supreme People’s Procuratorate, Ministry of Public Security, China Consumers Association, all china lawyers association and CCTV was released to the whole society.

The "Top Ten Consumer Infringement Events in 2018" are:

1. Changchun Changsheng vaccine incident was severely punished.

2. Quan Jian Ran Jian is suspected of pyramid selling and exaggerating propaganda, and it is difficult to rectify health care industry’s stubborn diseases.

3. It is difficult to refund the deposit in ofo sharing bicycles, and consumers in bike-sharing pay for poor management.

4, Didi windmill driver murder case challenges the safety bottom line

5. A dirty rag uncovers the hygienic chaos in a five-star hotel.

6. Counterfeit goods in rural areas

7. "Big data killing" is rampant in many fields and platforms.

8. Online booking of air tickets charges a high refund fee.

9. Prepaid consumption is now a "routine loan"

10. Personal information is peddled and Internet users are streaking.

The Top Ten Consumer Infringement Events in 2018

one

Changchun Changsheng vaccine incident was severely punished.

Event: On July 15th, 2018, National Medical Products Administration issued a notice that during the production of freeze-dried rabies vaccine for human use, some batches were mixed with expired stock solution, and some batches did not fill in the production date and batch number truthfully. In the investigation, the relevant departments also found that more than 650,000 DTP vaccines produced by Changchun Changsheng Company and Wuhan Institute of Biological Products Co., Ltd. also had problems, and they have been sold to Shandong, Hebei, Chongqing and other places. For a time, the safety of vaccine drug use has received unprecedented attention from the society, and the regulatory agencies have also given heavy blows to illegal enterprises and increased penalties. The State Food and Drug Administration revoked the pharmaceutical production license of Changchun Changsheng Company and fined 9.1 billion yuan; The Shenzhen Stock Exchange forced the delisting of the company’s shares; The public security organ filed a case for investigation according to law for the first time, and 18 suspects, including Gao Mofang, the chairman of the company, were arrested; From the competent authorities to the provinces and cities, many officials were seriously held accountable.

Comment: The problem vaccine incident of Changchun Changsheng Company in Jilin Province exposed that the vaccine production enterprises were bent on profit, the local government and market supervision departments were negligent and oversight, and also reflected the system defects in vaccine production, circulation and use. Subsequently, the "People’s Republic of China (PRC) Vaccine Management Law" was drafted and promulgated, and the first vaccine law in China was also ready. Drug safety is the most basic public safety, and vaccine safety guarantees the life and health of the masses. The occurrence of this incident also fully demonstrates the sensitivity and seriousness of drug safety. Pharmaceutical production and sales enterprises should establish the belief of people-oriented, safety first and honest management. The government and regulatory authorities should focus on improving relevant systems and regulations, strengthen law enforcement, severely deal with drug safety issues, achieve zero tolerance, and use the most stringent regulations to keep the bottom line of vaccine safety.

2

Quan Jian Ran Jian is suspected of pyramid selling and exaggerating propaganda, and it is difficult to rectify health care industry’s ills

Event: On Tuesday, the father of Zhou Yang, a girl with cancer, persuaded her daughter to give up chemotherapy and take anti-cancer products produced by her company, which eventually led to the deterioration of Zhou Yang, who was only 6 years old, and died. On January 7, 2019, the People’s Procuratorate of wuqing district, Tianjin, criminally detained 16 people including Shu Moumou, the actual controller of Quanjian Company, on charges of allegedly organizing and leading pyramid schemes.

In 2018, while the Quanjian incident broke out, health care industry’s chronic diseases continued to ferment, and there were many "God cases" of health food against cancer. Also known as the "health empire" — — Ranjian Global is also suspected of pyramid schemes. The company claims to have a health care "foreign juice" originating in the United States — — Morinda citrifolia juice can treat all kinds of "incurable diseases". However, Ranjian Global does not have any domestic approval and filing of health food. On November 20, 2018, the public security organs launched an investigation into Ranjian Global’s alleged pyramid schemes and commodity smuggling.

Comment: Although the government has continuously increased the supervision of the health care products market for many years, the chaos in health care industry has not been completely eradicated under the drive of huge interests. There are still unscrupulous enterprises that wantonly carry out false propaganda, carry out pyramid schemes under the banner of direct selling, repeatedly cross the legal red line, ignore consumers’ rights and interests, mislead and deceive consumers, and even endanger consumers’ life safety. Law enforcement departments should never tolerate false and exaggerated advertising of health care products. More importantly, we should dare to break the barriers of local and departmental interests and truly control the chaos in health care industry with the work style of "grasping the iron and marking the stone". For illegal business practices that seriously infringe on consumers’ rights and interests, we should form a joint force with the public to "strike hard, strike hard and really" and play a game of chess all over the country to achieve the fundamental purification of the health care product market.

three

It is difficult to refund the deposit in ofo sharing bicycles, and consumers pay for poor management in bike-sharing.

Event: In the past two years, bike-sharing, which was very popular for a while, has been suffering from poor management. Wukong bicycles that have been in operation for less than half a year have withdrawn from the market; 3Vbike bike-sharing is out of service; Small blue car is still closed after financing 400 million yuan … … The subsequent problem of the deposit being difficult to refund has been constantly staged in many bike-sharing enterprises. Since 2017, many bike-sharing enterprises, such as Xiaoming Bicycle, Machimachi Bicycle, Kuqi Bicycle and Xiaolan Bicycle, have been repeatedly complained by users that they are unable to refund the deposit. In the first half of 2018, users in ofo sharing bicycles began to be unable to refund their deposits normally. On December 17, 2018, outside the headquarters of Xiaohuangche Office in Zhongguancun, Beijing, hundreds of ofo users lined up to ask for a deposit. As of January 2, 2019, the number of users waiting for ofo to refund the deposit has exceeded 10 million. Bike-sharing enterprises are vicious in competition, poor in management and chaotic, but in the end, consumers pay for them.

Comment: As an innovative economic model, the sharing economy, the trial and error of entrepreneurs and the game of capital market are all social costs that need to be paid in the exploration, but this cost must not be passed on to innocent consumers, so that consumers can become the ultimate victims. Legally, the user is the owner of the deposit in bike-sharing. Therefore, it is illegal to misappropriate the user deposit for whatever reason. Innovation is the only way for China’s economy to stimulate vitality, transform and upgrade. However, any innovation can’t be at the expense of infringing on the rights and interests of others, and it can’t be separated from a healthy institutional environment and business norms.

four

Didi windmill driver murder case challenges the safety bottom line

Event: On August 24, 2018, Zhao, a girl from Yueqing, Zhejiang Province, was raped and killed by the driver on the way to Yongjia by Didi Shunt. This is another serious security incident that occurred on Didi Travel Platform after the flight attendant in Zhengzhou was killed in May 2018. Two murders occurred one after another, pushing Didi Chuxing and its free ride business to the forefront, and its operation concept and management method were criticized by public opinion.

As a giant of online car, the growth of Didi has always been accompanied by security risks. According to statistics, there are at least 50 cases of sexual assault and harassment by Didi drivers. The criminals involved 50 drivers and 53 victims were women. During its six years of development, Didi Chuxing has received more than 2,500 criminal cause awards.

Comment: The criminals should bear the legal responsibility for the occurrence of various vicious cases of car rental on Didi. However, as a platform, Didi has many loopholes in its supervision system and a lack of social responsibility, which makes it also have gross negligence and repeatedly threatens the safety of consumers’ travel. As a new thing, online car rental has undeniably brought consumers a convenient and fast way to travel. There are hidden dangers in operating vehicle access, platform supervision, safety precautions, emergency treatment, etc., which need to be remedied urgently. After all, while the Internet economy brings efficiency, security is its number one key word.

five

A dirty rag uncovers the hygienic chaos in a five-star hotel

Event: On the evening of November 14, 2018, netizens posted videos on the media platform, exposing the hygienic chaos of nearly 20 five-star hotels — — Hotel waiters use dirty towels picked up from the ground to wipe cups, hand basins, toilets, mirrors, etc., and no matter where they wipe, they only use this dirty towel all the time. The whole scene is amazing. There are many world-renowned five-star hotels such as Marriott, Sheraton, Shangri-La and Hilton. Hotels involved in various places have issued statements one after another, apologizing to consumers, saying that they have conducted a thorough investigation internally. On the second day after the exposure, the Ministry of Culture and Tourism instructed the cultural and tourism authorities of Shanghai, Beijing, Fujian, Jiangxi, Guizhou and other five provinces and cities to investigate and deal with it, and sent a supervision and inspection team to the exposed tourist hotels for on-site supervision and inspection. Seven hotels involved in Shanghai were given warnings and fined 2,000 yuan each.

Comment: Cleanliness, hygiene, safety and comfort are the core competitiveness of the hotel industry and the key for consumers to choose hotels. However, this dirty rag unveiled the gorgeous mask of a five-star hotel, revealing a dirty background and detonating the crisis of public confidence in the entire hotel industry. The lack of business ethics and honesty in these well-known five-star hotels has undoubtedly subverted consumers’ cognition and failed consumers’ trust. However, the punishment imposed by the relevant departments afterwards can neither make the hotels involved feel the pain of violating the rules, nor make consumers satisfied and recognized. The establishment of brand and reputation not only comes from high-end luxury decoration, honesty, responsibility and morality, which are the foundation of service industry.

six

Shanzhai goods in the countryside

Event: In 2018, CCTV’s March 15th party and many media reported that in the rural consumer market, consumer goods became "waste products". There are often fake commodities such as Liuhe Walnut, Wanghao Cowboy, Bean in Bean, Kang Shuaifu and Lei Bi that make people laugh and cry on the shelves in rural areas. As small as food and daily necessities, as large as household appliances, fake and shoddy goods are rampant, and they are imitated "vividly" by merchants, so it is difficult to distinguish between true and false. Behind the appearance of the shanzhai trademark are foods with various additives and preservatives exceeding the standard, inferior rice cookers with industrial aluminum liners, and electrical appliances with numerous safety hazards. From May to September, 2018, China Consumers Association organized a national rural bazaar survey, and found that 87 of the 155 rural bazaars had suspected counterfeit products, 73 had "three noes" products, 43 had fake and inferior products, and 27 had expired products. The problem of cottage products was outstanding, and cottage products had seriously endangered the health and life safety of rural consumers.

Comment: Many factors, such as weak self-protection ability of rural consumers, unsmooth information and weak awareness of consumer rights protection, make rural consumer market a fertile ground for counterfeit and shoddy goods. Behind the seemingly ridiculous cottage products, there are countless health and safety hazards, which seriously disrupt the rural market order. On December 14, 2018, the Ministry of Agriculture and Rural Affairs, the Ministry of Commerce, the Ministry of Public Security, the State Administration of Market Supervision, China National Intellectual Property Administration and the All-China Federation of Supply and Marketing Cooperatives announced that they would launch a special rectification campaign for fake and shoddy food in rural areas to comprehensively "clean up" the rural food market. Cleaning up the rural market environment, cleaning up the cottage products, and letting rural consumers enjoy a quality and guaranteed life are also the meaning of realizing rural revitalization.

seven

"Big data killing" is rampant in many fields and platforms

Event: In March 2018, a netizen exposed his personal experience: his long-term booking price on a website was 380— Hotel room between 400 yuan, and with a friend’s account query, the same room is shown as around 300 yuan. Subsequently, many netizens have exposed similar experiences, from hotel reservation, air ticket reservation to taxi travel. Whether it is Ctrip, Amazon, Didi, Flying Pig, many well-known Internet platforms have been exposed to such big data killing operations. Such behavior completely deprives consumers of the right to know and fair trade, and has become synonymous with Internet companies violating business ethics.

Comment: Big Data should be used to improve the operational efficiency of enterprises and provide consumers with more accurate and caring services. However, it has evolved into a "killing" sales tool. This not only violates the legitimate rights and interests of consumers, such as the right to know, the right to fair trade and the right to privacy, but also seriously deviates from the principle of fairness and integrity in the market economy. The processing and use of big data requires the restraint and supervision of relevant institutions, laws and regulations, technical ethics and other aspects. On January 1, 2019, the "Electronic Commerce Law" was officially implemented. According to Article 18 of the Bill, if an e-commerce operator provides search results of goods or services to consumers according to their hobbies, consumption habits and other characteristics, it should also provide the consumers with options that are not specific to their personal characteristics, and respect and equally protect the legitimate rights and interests of consumers. From the legal level, this has put an end to the phenomenon of "big data killing". At the level of supervision and law enforcement, relevant departments will also give moral and regulatory constraints to big data.

eight

Online booking of air tickets charges a high refund fee.

Event: In 2018, CCTV and a number of media exposed many travel platforms such as Ctrip, Tuniu, Mahoneycomb and Tongcheng, and there was a problem of high ticket refund and change. Although domestic airlines have clear regulations on ticket refund and change, many internet ticket sales platforms do not charge the refund and change fees according to this. According to the "Investigation Report on Refund and Change of Airline Tickets of Consumers in Jiangsu Province" issued by Jiangsu Consumer Protection Committee on April 24th, 30.7% of consumers have been charged a high fee for changing their airline tickets many days in advance. 23.5% of consumers have experienced that the refund fee is higher than the ticket price. The highest refund fee is actually three times the ticket price; Special fares are basically not refunded or exchanged, or only airport construction fees and fuel surcharges are refunded.

Comment: The refund and change fee is a kind of compensation fee similar to liquidated damages. Passengers who temporarily return and change their tickets may cause a certain degree of waste of resources for airlines. While the travel platform provides the service of returning and changing the ticket, it is reasonable to charge a certain fee, but the amount should be within the scope of reasonable compliance. Taking advantage of the strong position of monopoly and the unequal information, it is an encroachment and harm to the equal rights of consumers to introduce the overlord clause.

nine

Prepaid consumption is now "routine loan"

Event: In recent years, with the development of mobile Internet technology, prepaid consumption has expanded from traditional beauty, hairdressing, fitness, catering and other industries to online car use, education and training, rental market, entertainment, life services and other fields. In 2018, the field of prepaid consumption has also become a new problem for consumer rights protection. Since May, the problems of "rent loan" and "decoration loan" have been exposed frequently. Some long-term rental apartment companies and Internet decoration platforms have broken their capital chains, and operators have run away, resulting in tenants having no room to rent, which renovation contract cannot fulfill, while consumers still have to repay the loans. In October, a number of English training institutions were accused of offering course loan services, which allowed students to carry thousands to hundreds of thousands of "training loans". The internationally renowned English training brand, Wall Street English, was once exposed that students were burdened with 170,000 tuition loans, and students embarked on a difficult road to safeguarding rights.

Comment: Frequent disputes among prepaid consumer groups have become the focus of current consumer complaints and rights protection. The rapid development of prepaid consumption in China is inseparable from the construction of a society ruled by law and the deep-rooted spirit of contract. It is the product of legal system and honesty. However, prepaid consumption has become "the meat steamed stuffed bun hits the dog and never returns", which not only disrupts the normal market economic order, violates the spirit of contract, aggravates the crisis of social integrity, but also destroys social public order and good customs. The establishment of social credit needs to be implemented in step-by-step supervision, which is responsible for the growth of the industry and also follows the principle of good faith.

10

Personal information is peddled and Internet users are streaking.

Event: In 2018, personal information disclosure incidents occurred one after another, and websites, hotels, courier companies, etc. all became the source of information disclosure. On June 13, 2018, the video website AcFun announced that 9 million user data were leaked; On June 16th, the job resumes of 1.95 million users with no worries about the future of the recruitment website were leaked. On June 19th, 1 billion pieces of express data of Yuantong Express were sold; On July 18, another courier company suspected that user data was sold; On August 28, 500 million pieces of hotel customer opening data of Huazhu were sold; On September 10th, the information of 500 million guests of Marriott Group was leaked. Selling personal information has become an open black industrial chain. Personal information that should have been protected has become a publicly sold commodity, and the public is "streaking" in the Internet world.

Comment: On September 7, 2018, the 13th the National People’s Congress Standing Committee (NPCSC) Legislative Plan was announced, and the Personal Information Protection Law and the Data Security Law were included in the first category of projects, which is expected to make personal information protection enter the legal track as soon as possible. In the era of big data, the commercial value and legal significance of personal information are improving. In the face of the impact of interests, it is even more necessary to build a legal firewall. Let enterprises attach great importance to the security protection of information and data, functional departments strengthen supervision and management of markets and industries, and judicial organs severely punish illegal acts and put on "protective clothes" for citizens’ privacy.

　　On July 12th, at the closing forum of the 2018 China Internet Conference, the China Internet Development Report 2018 (hereinafter referred to as the Report) was released. The Report discusses the horizontal development environment such as big data in detail, analyzes the vertical applications such as audio and video services, and systematically combs the development of the Internet industry in China and looks forward to the trend. This print extracts the wonderful contents of the Report for readers.

????The number of netizens has reached 772 million, and the mobile Internet has driven the growth of netizens.

　　By the end of 2017, the number of Internet users in China reached 772 million, including 753 million mobile phone users. The rapid development of mobile Internet has driven the growth of Internet users. In 2017, the proportion of mobile Internet users increased from 95.1% in 2016 to 97.5%, and mobile phones have become the most important mobile Internet devices.

　　Internet users are mainly 10-39 years old, with an average of 27 hours online every week.

　　By the end of 2017, the group aged 10-39 accounted for 73% of the total netizens, among which20—29Internet users aged 30 account for the highest proportion, reaching 30%. In 2017, the average weekly online time of netizens in China was 27 hours.

　　The total number of websites is 5.33 million, and the IPv6 address keeps growing.

　　By the end of 2017, the number of websites in China reached 5.33 million, with an annual growth rate, of which 3.15 million were under the domain name ".CN", accounting for 59% of the total, with an annual growth rate of 21.8%. By the end of 2017, there were 338.7 million IPv4 addresses in China, and the total number of IPv6 addresses allocated was 23,430 (/32), accounting for 10.38% of the total number of allocated IPv6 addresses in the world, ranking second in the world.

　　The number of online news users has reached 647 million, and mainstream news websites have more credibility.

　　In 2017, the number of online news users in China reached 647 million, the coverage rate of netizens was zero, and the number of users maintained steady growth. In terms of industry distribution, commercial information media has more advantages in influence and traffic, which is especially obvious on the mobile side. In the PC market, integrated portals and traditional news websites still dominate the market, among which mainstream news websites are better in credibility.

　　Wechat is still the leader of social media, and the webcast market continues to grow.

　　Among the major media platforms in 2017, WeChat WeChat official account was far ahead with a market share of 63.4%. Wechat is still the leader in the field of social media, but its user growth and user activity have slowed down significantly. In 2017, the number of webcast users in China reached 398 million, and it is estimated that the number of users will exceed 500 million in 2019. In 2017, the growth rate of users in the live broadcast industry slowed down significantly, with a growth rate of 28.4%. It is expected that the growth rate will further slow down to 10.2% by 2019.

　　The online game market is about 235.49 billion yuan, and the scale of mobile game users tends to be saturated.

　　In 2017, the online game market in China was about 235.49 billion yuan, a year-on-year increase of 31.6%. It is estimated that by 2021, the online game market will exceed 400 billion yuan. In 2017, the number of mobile game users in China was about 554 million. After the explosive growth in the previous two years, the demographic dividend gradually faded, and the scale of mobile game users became saturated.

　　The number of online video users has reached 579 million, and the ability of users to pay has been significantly improved.

　　By the end of 2017, the number of online video users in China reached 579 million, accounting for 75% of the total netizens. The number of mobile network video users reached 549 million, accounting for 72.9% of mobile netizens. In 2017, the proportion of online video users in China reached 42.9%, an increase of 7.4% compared with 2016, and the user satisfaction reached 55.8%. According to incomplete statistics, by the end of 2017, the total number of paid members of video websites exceeded 170 million.

　　E-commerce transactions amounted to 29.16 trillion yuan, and online shopping market transactions amounted to 7.18 trillion yuan.

　　In 2017, the transaction volume of e-commerce in China reached 29.16 trillion yuan, a year-on-year increase and the growth rate slowed down. In 2017, the transaction scale of online shopping market in China reached 7.18 trillion yuan, up 32.2% year-on-year, and the market growth rate once again ushered in an inflection point to further climb.

　　The trading volume of the sharing economy market is 4,920.5 billion yuan, and the financing scale is about 216 billion yuan.

　　In 2017, the transaction volume of China’s sharing economy market was 4,920.5 billion yuan, an increase of 47.2% compared with 2016. Although the market size still keeps growing, the growth rate is significantly slower than 103% in 2016. In 2017, the financing scale of the sharing economy was about 216 billion yuan, a year-on-year increase of 25.7%. Among them, the financing scale of sharing economy in transportation, life service and knowledge and skills ranks in the top three.

　　The scale of artificial intelligence industry reached 15.21 billion yuan, and the growth of enterprises slowed down.

　　In 2017, the scale of artificial intelligence industry in China reached 15.21 billion yuan, with a growth rate of 0. It is estimated that the scale of artificial intelligence industry in China will increase to 34.43 billion yuan in 2019. In 2016 and 2017, the number of newly-added artificial intelligence enterprises was 128 and 28 respectively. Although the number of newly-added enterprises declined in recent two years, this situation is a short-term fluctuation under the investment boom and does not affect the long-term trend. Development trend of artificial intelligence: artificial intelligence chips will develop from non-customization to customization, artificial intelligence technology will realize new formats of application scenarios, swarm intelligence and human-computer collaboration will build a new intelligent ecology, and a new business model led by "platform+scenario application" will soon appear, and "platform+technology+hardware+content" will build an AI industrial chain ecosystem, and AI talents will become a hot spot for grabs in major industries.

　　The big data market has reached 35.8 billion yuan, and the transaction demand is strong.

　　In 2017, China’s big data market reached 35.8 billion yuan, with an annual growth rate of 10 times that of 3.5 billion yuan in 2012. It is estimated that the market size will exceed 70 billion yuan in 2020. China’s big data trading market has formed and the trading demand is strong. Take Guiyang Big Data Exchange as an example. As of October 2017, the cumulative transaction volume of the exchange exceeded 120 million yuan, the transaction framework agreement was nearly 300 million yuan, the number of development members exceeded 1,500, and 225 high-quality data sources were connected, with nearly 4,000 tradable data products, and the total amount of tradable data exceeded 150PB. In addition, platforms such as Shanghai Data Trading Center, Zhejiang Big Data Trading Center, Chongqing Big Data Trading Market and Central China Big Data Trading Platform also provide services such as data transaction, settlement, delivery, security and data resource management.