分类归档 world

Welcome the last wave of Spring Festival travel rush railway passenger flow peak on weekends.

Shenzhen News Network March 1, 2024(Shenzhen Special Zone Daily reporter Cheng Zan correspondent Qiu Yuhui Li Dan) The reporter learned from the Shenzhen Railway Department that from January 26th to February 29th, the Shenzhen Railway accumulated 18 million passengers, up 36.1% year-on-year, setting a new record for the total number of passengers in the same period. Among them, 9.63 million passengers were sent, a year-on-year increase of 40.3%; 8.37 million passengers arrived, a year-on-year increase of 31.4%.

"Spring Festival travel rush in 2024 will end on March 5th. This weekend is the last peak of passenger flow in Spring Festival travel rush this year, and there will be overlapping work flows, family visits, tourism flows, student flows and commuting flows. " Li Jianfang, head of the technical department of Shenzhen Railway Station, said that in order to ensure the travel needs of passengers, Shenzhen Railway has implemented the principle of "one map per day, one line and one policy" and flexibly and accurately arranged the transportation capacity. From March 1 ST to 3 rd, it plans to open 24 EMU trains in Guangzhou, Heyuan, Chaoshan and Guilin.

During the peak passenger flow period, all major stations in Shenzhen Railway Station strengthen the guidance and publicity organization of key places such as the entrance square, security checkpoints, waiting rooms, platforms and exit passages, arrange special personnel to assist passengers with heavy luggage to enter and leave the station, and maintain the organizational order of passengers entering and leaving the station.

Shenzhen North Railway Station has set up a "one-way security-free" subway passage in coordination with the subway and other transportation departments. Passengers who need to transfer to the subway after arrival can enter the subway directly from the A2 exit without secondary security inspection, and the passengers can return to the "last mile" smoothly. The station also uses radio and electronic display screens to strengthen the security inspection guidance and publicity, and adds a number of security inspection channels. Manual inspection implements the "360" operation standard, and the duty officer follows the "double check-in" standard; Security personnel are added to each passage to ensure the overall inspection speed and ensure the smooth ride of passengers.

In order to improve the travel experience of key passengers, Shenzhen Station provides manual consultation and cash ticket purchase services for elderly passengers, giving priority to cash ticket purchase and change of tickets for elderly passengers, and setting up a "love channel" with explicit priority to remind elderly passengers to give priority to ticket checking, fast entry and exit, and provide reservation service for pick-up and drop-off stations.


The upper limit of monthly payment of Beijing provident fund has risen by 446 yuan, and will be adjusted to 5548 yuan from next month.

  Beijing Morning News (Reporter Wang Ping) Recently, the reporter learned from the Beijing Housing Provident Fund Management Center that in the 2017 housing provident fund year from July 1 this year to June 30, 2018, the upper limit of the monthly deposit of Beijing housing provident fund will be raised to 5,548 yuan, up 446 yuan from 2016.

  According to the Notice of Beijing Housing Provident Fund Management Committee Office on Adjusting the Annual Deposit Base and the Upper Limit of the Monthly Deposit of the Housing Provident Fund in 2017 issued by official website, the deposit base and the monthly deposit amount are calculated according to the average monthly salary of Beijing employees in 2016 published by Beijing Human Resources and Social Security Bureau and Beijing Municipal Bureau of Statistics. In 2017, the upper limit of Beijing housing provident fund deposit base is 23,118 yuan, the upper limit of monthly deposit is 5,548 yuan, and the upper limit of monthly deposit of employees and units is 2,774 yuan.

  Compared with the 2016 housing provident fund year, all three indicators of Beijing provident fund have been raised. The upper limit of the deposit base, the upper limit of the monthly deposit, and the upper limit of the monthly deposit of employees and units have increased by 1860 yuan, 446 yuan and 223 yuan respectively. According to the principle announced by Beijing Housing Provident Fund Management Center, the proportion of enterprise housing provident fund deposit in Beijing is 5% to 12%. Enterprises can determine the deposit ratio of their own units within the range of 5% to 12% according to their own economic conditions; The deposit ratio of other units is 12%. In principle, it is not allowed to break through the deposit base of housing provident fund and the upper limit of monthly deposit.

YCY challenges drama, not just for practicing acting! Retaining the strength of capital is the ultimate goal.

These two days, YCY, who surprised everyone in Clouds of Ink and Rain, announced her participation in the first drama of her life, Hello, Crazy, and she challenged solo to play seven personalities.

As we all know, drama is different from movies and TV series behind the camera, and there is no chance to start again. Every line and every action should be clearly seen and clearly heard by the audience. Coupled with such a plot, this is obviously a big challenge for YCY. Then, the traffic stars pack their bags and perform on the drama stage. The purpose is very simple, that is, they want to let everyone see their determination to be a good actor and their hope to improve their acting skills through drama.

Nowadays, YCY, whose career has declined somewhat, is the cleverest, instead of going to the hospital in a hurry and continuing to flounder in the capital market and reality shows, and turning around to sharpen his acting skills is the way to prevent capital from abandoning himself.

All four heroine plays

Since YCY’s official debut, his career focus has actually been on filming film and television dramas. Aidou didn’t work for a few days, but mainly became an actor.

At first, of course, it can’t be the heroine of the super-pie S drama, but its popularity can’t be underestimated. It is also a special performance in the S-class drama. Without filming two films, it officially entered the era of the heroine.

However, Listen to Fengming, Midsummer is full of stars, Who is a hero, Lucky at Seven o’clock and heavy purple. All four dramas are S, S+ and A-rated, all of which are heroines, and all of them finally jump on the street.

She was from deus ex in Creation 101, and everyone knows YCY’s bumpy life experience. She was born in the countryside, knitted socks and served dishes. Now she lives in a mansion in Shanghai, not because of this drama after another.

The attraction of capital to her is visible to the naked eye. Because she is a super popular idol who can’t sing, can’t jump, and can touch people’s hearts with just a few words, she seems to have a heroine aura all the way, which is particularly smooth. Capital is willing to take a gamble and invest in her, hoping to leverage more leverage and gain more benefits with a YCY. A person who knows nothing and has nothing can become the third debut, so wouldn’t it be better with the blessing of capital? As a result, she is really not better, but worse. After the debut, people in koi fish were dubbed, and slowly there was no way to mention it.

Resources are obviously degraded.

I still remember that last summer, Wang Yixu confidently took Lucky at Seven o’clock and wanted to reproduce the summer brought by Freesia Tactics. He jumped at the end to let YCY cry in the live broadcast room and let YCY keep begging everyone to watch the play.

Before the show started, many people had high expectations for her, because on the one hand, the makeup was good enough, and on the other hand, Wang Yixu was a gold medal producer at that time. After all, he made "Freesia Tactics" and created Dylan and Esther Yu. Finally, as everyone can see, after Lucky at Seven o’clock, YCY’s resources have been obviously degraded, so she can only play a supporting role in Bianbian.

For example, I played soy sauce in My Human Fireworks starring Yang Yang and Wang Churan, became Yang Yang’s sister, played soy sauce in Swift Flying Together, and became a young queen mother. Then today, everyone saw Jiang Li, the heroine of Xue Fangfei, who flashed back after a level in Ink Rain Clouds. Don’t say that she doesn’t pick any leading role or supporting role. She is willing to play the leading role when she meets a good script. Who wants to flash back as a guest? This is not consistent with the route she took before, and several plays are not seamlessly connected. There is still a long time gap between her and her at home.

To put it bluntly, it is actually popular, but it can’t afford a drama. At best, it can only be decorated with icing on the cake in a drama. It may be ok for fans to watch one or two episodes for their idols, but it is really difficult to watch the whole drama.

Word of mouth has recently reversed.

Just when everyone thought that YCY might be like this, she suddenly made some other moves quietly. For example, if running is my life, which was broadcast on CCTV 8, was very good. At that time, when watching this drama, someone said with emotion, how did YCY suddenly become an acting artist? This drama was not optimistic from the beginning, and gradually counterattacked. Whether it is the depiction of mother-daughter feelings or ratings, as well as YCY’s acting skills, they are all in a state of low opening and high walking.

When the series was broadcast, some people analyzed why YCY could not play the heroine of idol drama well, but could play the heroine of reality drama well. It is obvious that the reality drama is more difficult to perform, but she performs well, which may be related to her family and life experience. I heard that YCY also went to the Yamashita School run by Chen Kun and Zhou Xun to learn acting skills.

Therefore, YCY saw and understood that the temporary popularity of koi fish people is not the foundation of walking in the entertainment circle. Only by truly improving his own strength can he never be afraid of being abandoned by capital.

Micro-observation of current politics makes the historical context better passed down.

"What I care about most is the most precious thing left by Chinese civilization through vicissitudes. Our culture continues to flow and then pass on, and these treasures left behind must be taken care of and cherished by all means. " Not long ago, when visiting the Central General Hall of China National Edition Pavilion, General Secretary of the Supreme Leader said earnestly.

Treasures are collected in museums, written in ancient books and displayed on the vast land. For these cultural relics and cultural heritages bearing the genes and blood of the Chinese nation, the Supreme Leader General Secretary cherishes them.

From the inheritance of cultural heritage to the protection of natural heritage, from strengthening the protection and utilization of material cultural heritage to stimulating the innovation vitality of intangible cultural heritage … … The general secretary cares about and promotes the protection of cultural and natural heritage from the strategic height of retaining cultural roots and keeping the soul of the nation.

June 10th this year is Cultural and Natural Heritage Day. Let’s follow the supreme leader’s "cultural footprint" and realize his earnest expectations for inheriting and protecting historical and cultural heritage and natural heritage and promoting the rejuvenation of Chinese civilization.

Pay attention to a mountain — — Message "This article should be done well"

The purpose of applying for the World Heritage is to better protect and utilize it. The General Secretary of the Supreme Leader has given important instructions to "carefully protect the cultural heritage left by our ancestors so that the historical context can be better passed down".

On the evening of December 1, 1999, Wuyishan City, Fujian Province was in a festive and lively atmosphere.

At the 23rd World Heritage Conference held in Morocco, Wuyishan was listed in the World Heritage List, which became the fourth double heritage of world culture and nature in China, and also achieved a breakthrough of zero world heritage in Fujian Province.

The next day, the supreme leader of the then acting governor sent a letter to the Wuyishan Municipal Party Committee and Municipal Government, congratulating the success of the application.

“‘ World cultural and natural heritage ’ This intangible value is immeasurable, and it has far-reaching significance for the future development of Wuyishan tourism, and it will soon bring a tourism boom. " Half a month later, the supreme leader went to Nanping for investigation, spoke highly of Wuyishan’s "Double World Heritage" and encouraged "this article should be done well".

At the end of 1990s, Wuyishan, which is "a wonder in the southeast", began to declare the World Heritage. At that time, the deputy secretary of the provincial party Committee and the supreme leader paid close attention to the progress of the declaration and actively coordinated and promoted the relevant work.

△ On March 22, 2021, General Secretary of the Supreme Leader was in Zhu Xi Garden, Wuyishan, Nanping, Fujian, to learn about Zhu Xi’s life and neo-Confucianism.

At that time, many people thought that Wuyi Mountain’s application for the World Heritage might be to obtain natural heritage, and it might not be able to get the cultural heritage in the vast cultural ocean of the world.

The site of Seoul, a city village with a heavy history, is an important part of the application for the World Heritage. It can be said that it is precisely because of the ancient Seoul that Wuyishan’s "Double World Heritage" was created. In the process of applying for the World Heritage, the Fujian Provincial Department of Culture began to build the Fujian-Vietnam Wangcheng Museum to undertake the protection and management of the Seoul ruins in Chengcun. The Fujian Provincial Party Committee Organizational Committee, headed by the Supreme Leader, actively supported it.

△ Minyue Wangcheng Museum. The site of Seoul has a history of more than 2,200 years, and it is the largest and best-preserved city site of the Han Dynasty found in southern China so far.

With the concerted efforts of all parties concerned, the site of Chengcun Seoul passed the inspection and was praised as "Pompeii City of China" by the UNESCO World Heritage Delegation.

World heritage should not only be used, but also protected. The supreme leader is very concerned about the protection of Wuyi Mountain’s "Double World Heritage". In December, 2001, he made a special trip to inspect the ruins of Seoul, Wuyishan City Village, and told him that "ancient Seoul is a cultural national treasure, which should be carefully studied and rationally developed" and that "development should follow scientific laws and form a research trend of sustainable development".

Based on this, the archaeological excavation of Seoul site has been continuously increased. In December 2013, Chengcun Seoul Archaeological Site Park was included in the second batch of national archaeological site parks. At the end of last year, the park was successfully selected into the list of national archaeological sites parks.

Listen to an epic poem — — Encourage to "carry forward the excellent traditional culture of all ethnic groups"

Manas, handed down from generation to generation, is one of the three major epics of China’s ethnic minorities, which are equally famous as Gesar and Jianger, and it is a classic to praise heroes.

General Secretary of the Supreme Leader mentioned this heroic epic many times. During his trip to Xinjiang in July 2022, the Supreme Leader watched the rap show of Manas in the Museum of Xinjiang Uygur Autonomous Region.

△ On July 13th, 2022, General Secretary of the Supreme Leader was in the Museum of Xinjiang Uygur Autonomous Region, together with the inheritor of the intangible cultural heritage of Manas.

"How long can you sing?" The general secretary asked with a smile.

"I can’t finish singing all day and all night." Jiang Nur, the inheritor and herder of Manas, replied.

"I can only sing for 60 minutes." The 14-year-old apprentice who had been studying art since he was 3 years old was ashamed.

"It’s not easy!" The general secretary said to the teenagers, "The younger generation should be well trained, and the protection and inheritance of intangible cultural heritage should be better strengthened to carry forward the excellent traditional culture of all ethnic groups."

"Have you encountered any difficulties?"

"I want the whole world to know about Manas." Jiang Nur’s eyes are full of longing.

"Is to spread to the world. They are not only ethnic minorities, but also precious wealth in the treasure house of Chinese culture. Chinese culture should better communicate and learn from other cultures. The CPC Central Committee attaches importance to and supports this work. " The general secretary said affirmatively after listening.

Because China has been making continuous efforts to protect intangible cultural heritage, Manas, which once faced the crisis of loss, has revived. In recent years, Manas has not only been translated into many languages and widely published, but also operas based on it have been staged many times. This heroic epic has entered a broader cultural field.

When visiting ethnic minority areas, the Supreme Leader General Secretary often pays attention to the protection and inheritance of ethnic minority cultures — — Learn about the texture of Tibetan carpets in Qinghai, ring Wa wooden drums in Yunnan, and attend a blessing ceremony in Inner Mongolia.

△ On January 27th, 2014, at the winter "Five Livestock Blessing" ceremony in Nadam, Baoligen Sumu (township), Xilinhot City, Inner Mongolia, General Secretary of the Supreme Leader dipped his ring finger in fresh milk in a silver bowl and played it three times in accordance with Mongolian customs, wishing good weather, prosperity of five animals and happiness and well-being of the people in the coming year.

General Secretary of the Supreme Leader stressed: "Chinese civilization is profound and has a long history, and it is formed by the confluence of excellent cultures of all ethnic groups."

It is the fertile soil of multi-ethnic culture rooted in harmony but different that has contributed to the everlasting Chinese culture. This is the important wisdom that Chinese civilization has become the only civilization in the world that has not been interrupted and has developed to this day.

Investigating a Temple — — Admonish "to strengthen cultural self-confidence"

"A father and son three-word guest, four people through the ages." In Meishan city, the streets and lanes are full of profound cultural atmosphere because of the three Soviet fathers and sons.

On June 8 last year, General Secretary of the Supreme Leader who visited Sichuan walked into Sansu Temple.

Front hall, dining hall, Qixian Hall, Laifengxuan … … The general secretary walked all the way to think.

△ Sansu Temple

"A drop of water can see the sun, and a Sansu Temple can see the profoundness of our Chinese culture. We say that we should strengthen our cultural self-confidence, and China has ‘ Sansu ’ This is an important example. " The general secretary said with emotion.

From cultural self-confidence to road self-confidence, he said: "The Chinese nation has a long history of civilization of more than 5,000 years, and we are leading the people along the road of Socialism with Chinese characteristics. We must be good at learning the ideas and thinking of governing the country from the excellent traditional Chinese culture, and learn from all the outstanding achievements of civilization in the world. We must not be closed and rigid, and we must not take foreign things as the standard. "

The road of Socialism with Chinese characteristics came out under the guidance of Marxism, and it also came out from the history of Chinese civilization for more than 5,000 years.

At the recent symposium on cultural inheritance and development, the General Secretary of the Supreme Leader clearly pointed out: "Why is our socialism different? Why can it be full of vitality? The key lies in the characteristics of China, and the key to the characteristics of China lies in ‘ Two combinations ’ 。” “‘ The second combination ’ It is another ideological emancipation that allows us to make full use of the valuable resources of Chinese excellent traditional culture in a broader cultural space and explore future-oriented theoretical and institutional innovations. "

△ Interior of "Wenhan Pavilion" in the Central General Pavilion of China National Edition Pavilion. On the dome of the starry sky is an astronomical map of stone carvings in the Song Dynasty, which conveys the meaning of "Wenhan Pavilion": Chinese civilization is as vast and bright as the starry sky.

Chinese civilization endows Chinese-style modernization with profound connotation, and Chinese-style modernization endows Chinese civilization with modern strength.

In the decade of the new era, with the attention and guidance of the Supreme Leader General Secretary, China’s cultural and natural heritage protection has been developing continuously — —

China has 56 world heritages, ranking second in the world in total.

Up to now, China has identified more than 100,000 non-legacy representative projects at all levels. Forty-three projects are listed on the UNESCO Intangible Heritage List, ranking first in the world.

By the end of 2021, more than 2.7 million copies of ancient books had been registered, more than 3.85 million pieces of ancient books had been restored, and 17 national and industrial standards for the protection of ancient books had been formulated and promulgated.

At present, China has announced 140 national historical and cultural cities and 6,819 traditional villages in China; There are more than 36,000 immovable revolutionary cultural relics in China, and more than 1 million movable revolutionary cultural relics in state-owned collections.

Only by not forgetting the original can we create the future.

As the general secretary said: "The best inheritance of history is to create a new history; The greatest respect for human civilization is to create a new form of human civilization. "

On the new journey, the sons and daughters of China will strengthen their cultural self-confidence, take on the mission and work hard to create a new culture belonging to our time and build a modern civilization of the Chinese nation.

Producer: Geng Zhimin

Producer Xing Lai

Editor-in-Chief Ning Lili

Write Zhang Yanan.

Visual sense Jiang yuhang

Xuzhou Asian Dragon price reduction news! The highest profit 40,000, discounts wait for no one

Welcome to the Autohome Xuzhou preferential promotion channel to bring you the latest car market trends. At present, the high-profile Toyota is conducting a grand price reduction activity here, aiming to give back consumer support. It is reported that the Asian Dragon model enjoys the highest discount margin of 40,000 yuan in the Xuzhou market, making the already well-received model more accessible to the people. The minimum starting price has been adjusted to 159,800 yuan, which undoubtedly provides a very attractive car purchase opportunity for car buyers. If you are interested in the Asian Dragon, you may wish to click "Check the car price" in the quotation form to hurry up and get more favorable prices and car purchase policies.

徐州亚洲龙降价消息!最高让利4万,优惠不等人

The exterior design of the Toyota Asian Dragon draws on the elegance and power of the family, showing a unique modern atmosphere. The front face features a signature large air intake grille, and the sharp LED headlights give the vehicle a confident and dynamic visual impact. The overall style is atmospheric and stable, with smooth lines, blending Toyota’s exquisite craftsmanship and sporty aesthetics, showing the perfect fusion of luxury and technology. The profile design on the side of the body further enhances its dynamic posture, giving the overall feeling of both modern and advanced.

徐州亚洲龙降价消息!最高让利4万,优惠不等人

The Asian Dragon attracts the eye with its elegant body design and streamlined side profile. The body size is 4990mm x 1850mm x 1450mm, and the wheelbase reaches 2870mm, showing a spacious and coordinated body proportions. The front and rear wheel tracks are 1595mm and 1605mm respectively, ensuring solid driving stability. The tire size is 215/55 R17, and it is paired with a unique wheel design, which not only enhances the visual impact, but also further enhances the driving performance and comfort.

徐州亚洲龙降价消息!最高让利4万,优惠不等人

The interior design of the Asian Dragon pays attention to detail and comfort, and highlights the luxury texture in a simple and elegant style. The spacious interior space is equipped with a delicate plastic steering wheel, which provides a good grip and ease of operation. The 10.25-inch central control screen stands in front of the driver, which is clear and easy to read, and integrates rich multimedia functions. The seats are made of fabric material, which combines comfort and durability. The main and passenger seats support multi-directional adjustment, including front and rear, backrest and high and low, to meet the needs of different drivers. The configuration of USB and Type-C interfaces is comprehensive, providing passengers with convenient charging and entertainment experience. Overall, the Asian Dragon interior is designed to create an interior environment that is both practical and comfortable for passengers.

徐州亚洲龙降价消息!最高让利4万,优惠不等人

For the Asian Dragon, it is equipped with a 2.0L naturally aspirated engine capable of outputting a maximum power of 127 kilowatts and 206 Nm of peak torque. It is matched with a CVT continuously variable transmission, which provides an analog 10-gear shift option to ensure smooth power transmission and fuel economy.

Summarizing the owner’s evaluation, the Asian Dragon’s matrix mid-net won his admiration for its atmosphere and sense of technology. The sunroof provides superior transparency, and the black exterior highlights a mature and stable temperament. The body lines are smooth, and the wheel design is both beautiful and sporty. The minimalist design of the rear of the car is perfectly integrated with the overall style, showing a high sense of unity. These characteristics undoubtedly make the Asian Dragon leave a deep impression on the owner both visually and experientially.

In the spring, China’s "spelling" is the first to "accelerate running", and the development of various fields is full of vitality.

  CCTV News:In China in spring, all fields are developing with high spirits. Endeavoring spring confidence blooms, and the surging spring tide in China plays the "Song of Spring" for economic development.

  China is developing a 4-meter and 5-meter reusable rocket.

  The reporter learned from the Aerospace Science and Technology Group that in order to meet the needs of the commercial aerospace market, China is working hard to develop 4-meter and 5-meter reusable rockets, and plans to make their first flights in 2025 and 2026 respectively.

  At present, China has completed the vertical take-off and landing hovering test of reusable rockets, breaking through the key technology of reusable rockets, and the development of 4-meter and 5-meter reusable rockets is accelerating.

  Compared with traditional disposable rockets, reusable rockets add four key technologies. First, let the rocket be accurate when it returns; Second, the rocket should be connected stably when landing and recycling; Third, in order to meet the requirements of reuse, how to make the rocket work well; Fourth, when the rocket needs local maintenance, how can it be repaired quickly?

  According to experts, reusable rockets are one of the important development directions of space exploration in the future, with the characteristics of low cost, high efficiency, technical difficulty and more environmental protection. To achieve this goal, we need to overcome many technical problems. At present, the related key technologies are being overcome one by one, and the overall development is progressing smoothly.

  "Haiji-2" was completed and set a number of Asian records.

  China’s independent design and construction of Asia’s first deepwater jacket — — "Haiji-2" was loaded in Zhuhai, Guangdong Province on March 12 and transported to the Pearl River Mouth Basin. It is planned to be installed at sea at the end of March. The "Haiji II" project has set a number of Asian records, such as structural height, weight, working depth and construction speed, which indicates that the independent design and construction capability of China’s deepwater super-large jacket platform has reached the world advanced level.

  Fixed jacket platform is the key equipment for offshore oil and gas development, which consists of three parts: underwater jacket, pile leg and production module on water. Jacket, as a "foundation", supports the stability and safety of the whole offshore oil and gas platform. The jacket of Haiji-2 is 338.5 meters high and weighs 37,000 tons, and the steel consumption is close to that of the Bird’s Nest National Stadium. Due to frequent typhoons in the sea area where it is located, the wind waves and internal waves are extremely strong. Therefore, the jacket is designed according to the once-in-a-century harsh sea conditions.

  With the continuous development of offshore oil and gas resources, the deep water area over 200 meters has become an important battlefield for offshore oil and gas development in China. With the completion of deep-water jacket platforms such as "Haiji II", the development mode of jacket platforms is playing an increasingly important role in the development of deep-sea oil and gas resources in China.

  Pterosaur -2H UAV completed the first flight of artificial precipitation enhancement.

  The reporter learned from the Aviation Industry Group that the pterosaur -2H meteorological UAV independently developed by China successfully carried out artificial precipitation enhancement flight for the first time in the western region of Guizhou Province.

  This time, the pterosaur -2H meteorological UAV flew for nearly 5 hours, and the affected areas covered Bijie, Liupanshui and Anshun in Guizhou Province. This is also the first time that this type of drone has implemented artificial precipitation enhancement in Guizhou Province.

  At present, during the critical period of spring ploughing and preparation for ploughing, the demand for agricultural drought resistance and reservoir water storage in various places has increased. In the future, the pterosaur -2H meteorological UAV will carry out normal operation in Guizhou, and its operation will focus on key areas such as grain production, ecological restoration guarantee areas and key river basins, which can effectively reduce the adverse effects of drought and disastrous weather and create favorable conditions for agricultural production in spring. At the same time, the ability of forest fire prevention and disaster reduction will be improved by carrying out precipitation enhancement operations in key areas such as ecological protection zones.

  The space seed "Plantago fengdu" was planted in the wild for the first time.

  On March 12th, more than 3,000 rare plants which were successfully artificially bred were transplanted into the wild in Yichang, Hubei Province, among which the seeds of Plantago asiatica, a national second-class protected wild plant, went into space, which was its first return to the wild.

  On an island in the heart of the Yangtze River in Xilingxia, the Three Gorges reservoir area, nearly 100 volunteers worked together to dig holes, support seedlings, cultivate soil and water under the guidance of scientific researchers, and planted more than 3,000 rare plants artificially bred by the Yangtze River Biodiversity Research Center on the slope protection on the shore, successfully completing field transplantation.

  According to reports, Fengdu Plantago is an endangered plant endemic to the Three Gorges reservoir area, and its distribution is extremely limited. This time, in addition to ordinary plants, some seeds followed the Shenzhou-13 manned spacecraft into space. After space breeding and artificial breeding, researchers also returned these "selected species" to the wild and conducted comparative experiments.

  Tens of thousands of acres of bauhinia bloom with ecological beauty to promote income increase

  Spring returns, flowers are in full bloom. These days, nearly 20,000 mu of white-flowered bauhinia naturally grown in Simao District, Pu ‘er City, Yunnan Province, are in full bloom, and the flowers are overflowing, attracting tourists from all directions.

  From March to April every year, the white-flowered bauhinia in the mountains and plains of Paozhang Mountain in Simao District blooms as scheduled, one after another, in clusters, one after another, and it looks white from afar. Spring breeze blows, trembling flowers, swaying buds, the oncoming is a strong breath of spring.

  White-flowered bauhinia, also known as old white flower, likes warm and humid climate. In addition to being used for viewing, it can also be made into delicious food on the table in spring. Its petals and buds can be used to cook soup or stir-fry, and different ingredients can be used according to different tastes to maximize its delicacy.

  In recent years, with the ecological environment getting better and better, 10,000 mu of flower forest not only beautifies the hillside, but also opens up a new way for villagers to increase their income. By holding a series of activities such as eco-tourism festivals, more people are attracted to punch in and "taste" the fresh flowers, and eco-flowers have become "happiness flowers" for villagers to increase their income and get rich.

  Agricultural planting science and technology management vegetable seedling is busy

  At present, it is a good time to raise seedlings, and all parts of Jincheng, Shanxi Province are rushing to grasp the festival and carry out seedling raising work in full swing, and spring ploughing is ready for ploughing.

  In Gaoping Agricultural Science and Technology Park, Jincheng City, Shanxi Province, the staff are busy cultivating new vegetable seedlings.

  In order to cultivate good seedlings, the irrigation system in the garden adopts a closed-loop system of water and fertilizer, equipped with advanced equipment such as automatic temperature control system, tidal automatic seedbed and water sprayer, and realized digital intelligence by using technologies such as Internet of Things big data. Workers can accurately fertilize, adjust temperature and monitor according to the growth needs of fruits and vegetables, and improve the quality and efficiency of seedlings.

  Through the "order+domestic demand" business model, relying on the advanced seedbed management system, the park promotes the integrated development of technical services and intensive seedling raising, laying a solid foundation for spring vegetable planting and high yield and income increase.

  Going for a walk to enjoy the flowers was at a time when the search volume of related tourism products increased significantly.

  Recently, the popularity of flower viewing tours across the country has soared. On a tourism platform, the search volume of "flower viewing" increased by 330% month-on-month in the past week, more than tripled year-on-year, and the average daily booking volume of tickets for flower viewing scenic spots increased by nearly 50% year-on-year. Among them, Nanjing, Wuxi, Wuhan, Hubei and Anshun, Guizhou became the most popular flower viewing destinations.

  The reporter found on the homepage of official website, a tourism platform, that many tourism products were labeled as "enjoying the flowers" and "enjoying the flowers specially". Whether it is a short day trip or a long-term flower viewing tour, the sales volume is very impressive.

  The popularity of flower viewing has also brought fire to go on road trip. According to data from car rental agencies, the number of car rental orders in March and April 2024 increased by nearly 50% year-on-year, with an average lease period of four days, and the average order price reached 750 yuan. The proportion of self-driving tourists who are concentrated in the post-90 s, post-80 s and post-00 s has also reached 10%.

  In 2024, the first RMB national debt was issued in Hong Kong.

  On March 13th, the Ministry of Finance issued the first RMB treasury bonds in 2024 in the Hong Kong Special Administrative Region. The reporter learned from the Ministry of Finance that the scale of this issue is 12 billion yuan, including 3 billion yuan for two years, 3 billion yuan for three years, 3 billion yuan for five years and 3 billion yuan for ten years.

  In 2024, the Ministry of Finance issued RMB government bonds in Hong Kong for the 16th consecutive year, and the total scale of issuance in Hong Kong has exceeded 300 billion yuan. The relevant person in charge of the Ministry of Finance said that the issuance time was earlier than in previous years, and the Ministry of Finance will continue to maintain the normal issuance of RMB government bonds in Hong Kong to continuously consolidate and enhance international finance centre’s status.

Why give up the fuel car and choose Tesla Model Y? You will understand after reading this article!

Tesla Model Y is the latest model of Tesla and the most popular model after its launch. It is a medium-sized SUV with the characteristics of high performance, high intelligence and high safety, and it is a leader in new energy vehicles. So, why should I give up the fuel car and choose Tesla Model Y? Below I will tell you my reasons from five aspects.

The endurance of Model Y is beyond imagination.

As a pure electric vehicle, the endurance of Model Y is a concern of many people. Tesla Model Y has three versions, namely, rear-wheel drive version, long-life all-wheel drive version and Performance high-performance all-wheel drive version. Their cruising range is 545 km, 615 km and 660 km respectively. This endurance can fully meet the needs of daily use, even for long-distance travel. Moreover, Tesla has established an extensive network of super charging stations across the country, making charging more convenient and faster. At the super charging station, Model Y can fully charge 80% of the power in 15 minutes.

We also actually tested the endurance of Model Y. At low speed (30 2 km/h), the actual cruising range of the car is 375km;; At high speed (90 2 km/h), the actual cruising range of the car is 339km. According to the ratio of 35%+65% intercity high speed+urban low speed, the comprehensive endurance performance of Tesla Model Y is 376km;. Compared with the NEDC cruising range of Model Y, the actual cruising performance of this car is basically about 60% off. In the low temperature environment, such endurance is not excellent, but it should not be bad.

The driving experience of Model Y is unparalleled.

As an SUV, Model Y did not sacrifice driving quality. It has a strong power output. The rear-wheel drive version has a maximum power of 194kW, a maximum torque of 375Nm, and an acceleration time of 0-100km/h of 5.8 seconds. The maximum power of the long-endurance all-wheel drive version is 331kW, the maximum torque is 510Nm, and the acceleration time from 0 to 100 km/h is 5.1 seconds. The Performance high-performance all-wheel drive version has a maximum power of 357kW, a maximum torque of 660Nm and an acceleration time of 3.7 seconds from 0 to 100 km/h.. This kind of performance data has surpassed many fuel vehicles of the same level.

We also tested the acceleration performance of Model Y in practice. In our hands, the car accelerated from 0 to 100 km/h for 5.06 seconds; 100-0km/h braking measured 37.89 meters. This performance is impressive.

Moreover, Model Y also has the advantages of low center of gravity, solid structure, precise control and excellent braking, which makes driving more stable, flexible and safe.

Model Y is ahead of its peers in intelligent functions.

Tesla Model Y is not only a car, but also a smart device. It has a 15-inch touch screen center console, which integrates navigation, entertainment, settings and other functions. It also supports voice control and remote control of mobile APP, which makes the operation more convenient.

Most importantly, Model Y also has Tesla’s unique autopilot function. It can automatically adjust the speed, lane change, parking and other operations according to the road conditions, and can continuously improve the automatic driving ability through OTA upgrade. This kind of intelligent function makes Model Y a representative of the future car.

We also evaluated the intelligent functions of Model Y.. We found that the vehicle system was smooth but not intelligent. For example, in navigation, the car can’t identify complex intersections and traffic lights, and can’t provide real-time road information and traffic limit tips; In terms of entertainment, the car can’t support third-party music software and can’t listen to domestic radio stations online; In the aspect of voice control, the car machine can’t recognize the names of Chinese songs, and can’t support multiple rounds of dialogue and context understanding.

Model Y has outstanding space practicality.

As a home SUV, the space practicality of Model Y is also outstanding. It has spacious and comfortable interior space, which can accommodate 5 passengers and can be expanded to 7 seats by folding the rear seats. It also has an integrated skylight and panoramic glass ceiling, which makes the interior space brighter and more transparent. It also has two trunk spaces, front and rear, with a total volume of 1,879 liters. This kind of space practicality can meet the needs of various life scenes.

We also evaluated the space experience of Model Y. We found that the front row space of the car is very abundant, and the seat support and wrapping are very good; The space in the back row is also quite spacious, and the floor has almost no uplift; There is a lot of space in the front and rear suitcases, and the rear seats can be laid down in proportion.

The price of Model Y is competitive.

The last and most important reason is that the price of Model Y is competitive. The price of Tesla Model Y in China market is 263,900-363,900 yuan. This price is very advantageous compared with the same level of fuel vehicles or other new energy vehicles.

Tesla Model Y also enjoys subsidies and preferential policies from national and local governments for new energy vehicles. For example, if you buy Tesla Model Y in Beijing, you can get a new energy vehicle license for free and enjoy free parking and free passage.

To sum up, I chose Tesla Model Y because it has many advantages such as high endurance, high performance, high intelligence, high safety, high practicality, high practicality and high cost performance, which makes me feel the revolutionary changes brought by new energy vehicles.

World Day of Frozen People | China Rehabilitation Association for the Disabled: It is suggested to increase subsidies for severely frozen people to adapt assistive devices.

Beijing, June 21st (Reporter Jing Wong): "The family members of the gradually frozen people are really very hard. They need to help the patients with phlegm and defecation regularly at night. They dare not slack off, otherwise there will be danger …" At the first forum on rare diseases of the gradually frozen people, Wang Jinhuan, chairman of Beijing Oriental Silk Rain Care Center for Rare Diseases of the Gradually Frozen People, said here, and felt a little choked up.
Wang Jinhuan is the wife of a patient with gradual freezing. Husband Liu Jijun became ill in 2006, from being unable to hold a mouthwash cup to being unable to move all over, undergoing gastrostomy and tracheotomy. Wang Jinhuan’s 24-hour home care made her husband "the best frozen person" and they also became model couples in the circle of frozen people.
On May 23, 2021, in Gu ‘an County, Langfang City, Hebei Province, my father picked up the singer Yang Xuefeng from her wheelchair. Yang Xuefeng’s condition was not optimistic, and his usual travel depended entirely on the help of his father and friends (Source: CFP).
"Frostbite", medically called "amyotrophic lateral sclerosis" (ALS for short), has an incidence rate of four in 100,000, and 90% of patients have a survival period of less than five years, which is recognized as one of the five terminal diseases by the World Health Organization. The patients’ brains are conscious, but their muscles continue to atrophy and their mobility gradually loses, as if their bodies were frozen. Today (June 21st) is the 21st Day of Frozen People in the world. Wang Jinhuan appealed that more attention should be paid to the problem of family care for frozen people. "Open up channels for patients’ families to learn family nursing skills, improve patients’ quality of life and prolong their survival time." Wang Jinhuan said.
Regarding assistive devices in home care, Deputy Secretary-General Hou Ping of China Rehabilitation Association for the Disabled said in an interview with this reporter that at present, Shanghai, Beijing, Fujian, Shaanxi and other places have established assistive devices service subsidy systems for the disabled. The assistive devices involve all kinds of disabilities. Friends who are gradually frozen need to know the subsidy policy of local assistive devices for the disabled first, and then apply for subsidies according to their own situation in order to obtain assistive devices adaptation services.
Hou Ping explained that appropriate assistive devices can effectively compensate physical functions and overcome obstacles in life. "If people who are gradually frozen have motor dysfunction, they can adapt appropriate mobility and walking AIDS according to the obstacle situation. Patients with quadriplegia need to be properly equipped, including nursing beds, pressure sore pads and toilet AIDS. For people with quadriplegia who are gradually frozen, although their limb functions are completely lost, they are conscious and have a strong demand for social communication. If they are equipped with computer AIDS, they can open a window for them to understand the outside world. " Hou Ping said.
Earlier, Zhang Haidi, chairman of the China Disabled Persons’ Federation, stressed: "Being incurable does not mean being incurable and recovering. We can help patients with multidisciplinary methods to make their lives longer, more dignified and more quality." Hou Ping feels that this also points out the direction for doing a good job in the service of gradually freezing people.
According to the reporter’s understanding, after the promulgation of "Several Opinions of the State Council on Accelerating the Development of Rehabilitation Aids Industry", assistive devices service policies for the disabled have been introduced all over the country, which has changed the previous phased service based on projects into a long-term mechanism based on demand. While delaying the development of the disease through drugs, we need all-round rehabilitation services, including medical rehabilitation, psychological rehabilitation, social rehabilitation and assistive devices services.
"How to integrate rehabilitation resources, innovate rehabilitation forms, play the role of community rehabilitation, and follow up accurate rehabilitation services in time according to the patient’s condition needs further exploration and practice." Hou Ping said that at present, the rehabilitation nursing training for gradually frozen people has been included in the training plan for rehabilitation talents of China Disabled Persons’ Federation in real-name registration system.
There is a great room for the development of rehabilitation services for people who are gradually frozen, and it still needs to be further strengthened. Hou Ping suggested that it is necessary to adapt assistive devices for people with gradual freezing, especially those with severe gradual freezing, and increase adaptation subsidies to meet the needs. In addition, it provides barrier-free transformation services for families of gradually frozen people and reduces the work intensity of nursing staff. Among them, it is more critical to train rehabilitation nurses, master professional nursing knowledge and skills, and improve the level of rehabilitation nursing.
Source of this article: Yang Guangwang
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Fu Wanjun, President of China Everbright Bank: In the second half of the year, it faced three major challenges: difficulty in credit supply, narrowing interest margin and risk management and control.

Reporter | Zeng Yanglin

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"In 2022, all banks and financial institutions should face severe challenges." On August 29th, Fu Wanjun, executive director and president of China Everbright Bank, pointed out at the performance briefing of the bank.

Fu Wanjun believes that the challenges in the second half of the year are highlighted in three aspects. First, the lack of effective demand brings the challenge of difficult credit supply; Second, the downward trend of asset pricing has brought the challenge of narrowing the interest margin; Third, the economic downturn, risk exposure brings the challenge of risk management and control.

"On the whole, I feel that our management is confident to maintain the steady development in the first half of the year, with reasonable growth in revenue and profits and stable asset quality." He said.

In order to realize the expectation in the second half of the year, Fu Wanjun proposed six measures taken by China Everbright Bank.

First, increase investment. For commercial banks in China, the spread income represented by investment is the basic disk of the whole revenue. Therefore, on the one hand, launching is the top priority of all the work in the second half of the year. In fact, the key is to improve the industry research ability, that is, professional ability, deepen the industry and rely on professional ability to find the direction of assets, identify customers and discover assets. At the same time, we must rely on professional ability to match the corresponding products and business models to realize the landing of assets.

"In the current process of credit supply, maintaining a certain amount of credit growth is not only the one hand for financial enterprises to stabilize economic growth and do their duty well, on the other hand, their own operation and management also need this basic disk. However, in such a complicated environment, it is a challenge for every bank to find the right direction, control risks and identify customers. For Everbright Bank, I think the biggest challenge mainly comes from our ability, so we must strengthen our professional ability. " Fu Wanjun pointed out.

The second is to reduce costs. In this year’s environment, the downward trend of asset pricing is basically independent of the will of banks. To stabilize the spread, the key is to control and reduce the debt cost. On the one hand, we must strictly control high-cost liabilities, on the other hand, we must absorb more current or low-cost liabilities by expanding customer base, increasing traffic, strengthening transactions and doing more settlement. In this respect, in the second half of the year, China Everbright Bank also introduced special incentive measures to improve the demand deposits of branches and business units, so as to guide financial institutions to control the cost of liabilities.

The third is to increase revenue. In the first half of the year, in terms of wealth management income, agency and custody income, it should be said that the growth of China Everbright Bank is in the forefront of its peers, and its peers are comparable. In the second half of the year, we should still consolidate our advantages. However, at the same time, in the first half of the year, China Everbright Bank’s revenue from transaction banking, investment banking and credit cards, compared with its own budget and peers, there is still a gap in the year-on-year growth. Therefore, in the second half of the year, we must vigorously improve the shortcomings in these three aspects.

The fourth is to control risks. In fact, in the economic downturn, risk management and control ability is the core of a bank. Therefore, in the second half of the year, China Everbright Bank formulated three special attack teams and attack plans for risky assets. At the same time, in risk management and control, the more in this environment, the more refined guidance is needed when entering the market, and at the same time, the ability to identify risks should be moved forward through the construction of early warning ability for existing assets. At the same time, for customers with high risks, we must resolutely withdraw and forcibly withdraw.

Fifth, it is bad digging. As of the end of June, there were still 143 billion yuan in the case of non-performing assets of China Everbright Bank, which is a "mine". Therefore, since the beginning of this year, China Everbright Bank has actually started this task by allocating resources and concentrating its efforts. In the second half of the year, China Everbright Bank set up a special attack team to write off bad debts, so as to dig this "mine" and strive to collect bad assets through account write-offs, from which we will gain and benefit.

The sixth is to improve the ability. It turns out that many business departments and business units of China Everbright Bank are used to making indicators, and the concept of doing business has not yet been formed. Therefore, in fact, this year, China Everbright Bank is guiding everyone to change from making indicators to doing business. In this process, on the one hand, whether it is the head office departments and institutions at all levels, or the heads of financial institutions, the creation and promotion of professional ability is a key task in the future. At the same time, through digital transformation, it is in turn necessary to empower grassroots organizations and account managers.

Regarding the impact of real estate risks that the market is concerned about, Yang Bingbing, vice president and risk responsible person of China Everbright Bank, introduced at the meeting that from the current situation, China Everbright Bank has always maintained a cautious attitude towards the management of real estate industry concentration and customer access. Therefore, the scale of the bank has remained relatively stable, and its proportion in assets is not very high. By the end of June, the bank’s loan balance in the real estate industry was 187.8 billion yuan, accounting for 5.35% of the total loans. For this kind of assets, Everbright Bank has been strictly controlling the credit of highly leveraged housing enterprises and implementing unified credit management at the consolidated level. For some enterprises that are currently in danger, we have also arranged more powerful risk mitigation measures and carried out powerful pressure reduction.

"For the real estate with the risk of guaranteed delivery, the mortgage scale in our bank is still relatively small, and the risk is controllable, which will not have a great impact on the asset quality of our bank." Yang Bingbing pointed out that recently, the state has successively introduced relevant measures to stabilize the real estate market around stabilizing low prices, housing prices and expectations, supporting rigid and improved housing demand, and it is expected that the real estate industry will gradually stabilize in the future.

Yang Bingbing said that Everbright Bank will take measures to support the stable and healthy development of the real estate market, and will also pay more attention to the risk evolution trend of the real estate industry and its related fields. The measures taken by the bank mainly include four aspects:

First, it is to focus on high-quality housing enterprises and high-quality projects, and steadily promote the rational placement of real estate development financing; Second, under the premise of legal compliance and controllable risks, do a good job in financial services to ensure the delivery of buildings and stabilize people’s livelihood; Third, increase support for affordable rental housing projects and actively support the solution of housing difficulties for new citizens and young people; Fourth, pay close attention to the changes in the credit risk of individual highly leveraged real estate enterprises. Everbright Bank has also concentrated resources in the head office, conducted penetrating monitoring, dynamically examined the status of impairment provision, and actively responded to possible unfavorable situations.

For the operation of China Everbright Bank in the first half of 2022, Fu Wanjun believes that "the operating performance has maintained a good momentum of steady progress".

In terms of profitability, the semi-annual report of China Everbright Bank in 2022 shows that in the first half of the year, the bank achieved an operating income of 78.45 billion yuan, a year-on-year increase of 1.8%; The net profit was 23.45 billion yuan, a year-on-year increase of 4.1%.

In terms of the scale of assets and liabilities, as of the end of June 2022, the total assets of Everbright Bank were 6.26 trillion yuan, up 6.0% from the beginning of the year, of which the total loans and advances were 3.51 trillion yuan, up 6.2% from the beginning of the year; Total liabilities were 5.76 trillion yuan, up 6.4% from the beginning of the year, of which the balance of deposits was 3.95 trillion yuan, up 7.4% from the beginning of the year.

In terms of regulatory indicators, as of the end of the reporting period, the non-provision coverage ratio of Everbright Bank was 188.33%, an increase of 1.31 percentage points over the end of last year; The non-performing loan ratio was 1.24%, down 0.01 percentage point from the end of last year. According to the data previously released by China Banking and Insurance Regulatory Commission, by the end of the second quarter of 2022, the NPL ratio of commercial banks was 1.67%, among which the NPL ratio of joint-stock commercial banks was 1.35%, which also meant that the NPL ratio of China Everbright Bank was much lower than that of its peers.

Reporting/feedback

There are more and more AI customer service. Why is manual customer service still listed as an urgently needed talent?

   There are more and more AI customer service. Why is manual customer service still listed as an urgently needed talent?

    Experts said that the two types of customer service should achieve synergy and complement each other, while strengthening the protection of employees’ rights and interests.

   Reading tips

    In recent years, the usage scenarios of AI customer service have become more and more abundant, but in many places, manual customer service positions have been included in the catalogue of occupations with scarce skills. The reporter learned that most of the manual customer service practitioners were born in rural areas, and it is a common phenomenon that the job pressure is high, the intensity is high, and the personnel flow is frequent. So, how to make up for the shortage of manual customer service? In this regard, experts suggest that manual customer service and AI customer service should complement each other, and at the same time do a good job in psychological support of manual customer service to ensure the physical and mental health of practitioners.

    "You can tell me your problem first" and "Please wait patiently if you need to transfer to manual customer service" … With the iterative update of artificial intelligence technology, AI customer service in e-commerce, logistics, telecommunications and other industries is more and more widely used. However, many users complain that AI customer service often answers irrelevant questions and cannot effectively solve practical problems. When choosing to switch to manual customer service, the steps are cumbersome and the waiting time is long.

    At the same time, "customer service administrator" is listed in the vocational reference catalogue of skilled talents in short supply published in many places across the country. AI customer service is becoming more and more common, but there is still a gap in manual customer service. How can the two forms of customer service achieve synergy and complementarity?

   Why is it difficult to transfer manual customer service?

    "It is too difficult to transfer to manual customer service now. I have repeatedly sent’ manual customer service’ and the transfer has not been successful." At the beginning of January, the drugs purchased by Ms. Ren in Guiyang, Guizhou Province on an e-commerce platform were delayed. "After I choose to refund, the system automatically refuses. The seller said that the refund needs to contact the manual customer service of the platform. The manual customer service can’t be found, and the AI customer service is not intelligent. I have changed the problem to a variety of expressions, and I can’t get a solution. The reply is fixed speech. " Ms. Ren said.

    "At present, the maturity of AI customer service technology is not high enough, and the expression of complex problems cannot be accurately identified and replied. With the continuous popularization of AI customer service, customers’ requirements for it have also increased, and the problem of AI customer service being unintelligent will emerge. " Liang Kongming, an associate professor at the School of Artificial Intelligence, Beijing University of Posts and Telecommunications, said.

    According to the telecom service quality announcements issued by the Ministry of Industry and Information Technology in the first, second and third quarters of 2024, among the complaints received by Internet users on the Internet information service complaint platform, the complaints of customer service channels accounted for the third consecutive quarter, ranking second.

    Li Yuhui, a professor at the School of Labor and Human Resources of China Renmin University, believes that it is becoming more and more difficult to switch to manual customer service. On the one hand, enterprises need to guide users to use AI customer service through some strategic means for the sake of business transformation. On the other hand, with the intelligent transformation of enterprises, the number of artificial seats has decreased, which makes it more difficult to switch to labor during some peak hours.

    Mr. Qiao, the customer service supervisor of an enterprise in Shenzhen, Guangdong, told the reporter that which customer service method the enterprise chooses has a certain relationship with the customer unit price. "Categories with high customer unit prices have a greater impact on sales, and the platform is more inclined to provide better services to customers by manpower; The transaction process of the category with low customer unit price is relatively simple, and AI customer service can cope with most problems, so it is more inclined to AI customer service. " Mr. Joe said.

   Customer service practitioners have different opinions on AI customer service.

    The reporter interviewed a number of customer service practitioners and learned that it is a common phenomenon that manual customer service jobs have high work pressure, high intensity and frequent personnel turnover. Most of the practitioners are from rural areas, and their recognition of AI customer service is different.

    "AI customer service has alleviated the pressure of our manual customer service to a certain extent, for example, we can quickly give solutions to routine problems feedback from customers." Mr. Rong of Qingdao, Shandong Province has been engaged in the customer service of online car for two years, and his job is to deal with the problems between drivers and passengers. The quantity of customs clearance and favorable rate are important indicators for its assessment. Faced with a variety of contradictions and disputes, Mr. Rong has to bear greater psychological pressure. "Once the two sides have problems, they are often very anxious. If AI customer service can accurately identify and classify customers’ problems, and then transfer to manual processing, it will improve work efficiency and help us complete the assessment indicators. " Mr. Rong said.

    Ms. Wu, who is also engaged in customer service, believes that AI customer service cannot effectively help manual customer service. "AI customer service operates according to the underlying logic, and many problems of customers cannot be covered by AI." Ms. Wu believes that the purpose of customers looking for customer service is to solve the problem as soon as possible. If AI customer service can’t meet the customer’s needs in a short time, the customer service will not only solve the problem but also appease the customer’s emotions, and the workload will increase.

    "No single number is uploaded for returning goods", "No video proof is provided for problems" and "clothes have been worn for three months and need to be returned" … The customer problems that Ms. Wu faces every day are complicated and thorny. "There is a product in our store with only three buttons, and the operation is very simple, but it took me more than an hour to teach a customer how to use it. This kind of problem can’t be solved by AI customer service, and it will eventually be handled by manual customer service. Many colleagues around me finally chose to change careers because they couldn’t stand the accusations and even insults of customers. " Ms. Wu said.

   How to make up for the shortage of manual customer service?

    The experience of Ms. Wu’s colleague has been confirmed in the urgently needed occupations announced in various places: at present, manual customer service is listed as a skill shortage position in many places. The catalogue of urgently needed occupations in the third quarter of 2024 issued by Liaoning Province and Guangzhou City, Guangdong Province, and the Catalogue of Talent Demand of Private Enterprises in Hebei Province in 2024 issued by the Department of Human Resources and Social Security of Hebei Province all include "customer service administrators". Jiangmen City, Guangdong Province, issued the "Catalogue of Industrial Talents in Urgent Need and Shortage in Jiangmen City (2024)", and the position of customer service manager was listed as an urgently needed talent in the home appliance industry.

    In this regard, Li Yuhui believes that despite the continuous improvement of AI customer service technology, there are still limitations in dealing with complex problems and personalized services, and in contrast, the diversification of customer needs and the increasing attention paid by enterprises to customer relationship management. "At the same time, customer service administrators need to have diversified skills such as relevant industry knowledge and skills, teamwork ability and communication ability. At present, most domestic enterprises have standardized customer service, and the quality of employees is uneven, which cannot meet the development needs of enterprises. Therefore, there is still a gap in customer service administrators." Li Yuhui said.

    Regarding how to make up for the shortage of manual customer service, Liang Kongming believes that manual customer service and AI customer service should be coordinated and complementary. "For questions with unclear answers, AI customer service can give a solution first, and then it should be intervened by manual customer service; For complex questions, we should focus on manual customer service, and update the question and answer data into the AI customer service model to continuously strengthen the accuracy of AI customer service reply questions. " Liang Kongming believes.

    In addition, Li Yuhui believes that it is equally important to protect the rights and interests of manual customer service. "Artificial customer service needs to provide emotional value at work, and at the same time, it is vulnerable to the negative emotions of customers and has great psychological pressure. Therefore, it should reflect its value in its salary, and at the same time do a good job in psychological support to ensure the physical and mental health of employees." (Reporter Gao Yazhang)