State and municipal people’s governments, provincial committees, offices, departments and bureaus:
In order to implement the spirit of Guiding Opinions of the General Office of the State Council on Accelerating the Development of Life Service Industry and Promoting the Upgrading of Consumption Structure (Guo Ban Fa [2015] No.85), promote the accelerated development of life service industry in our province and promote the upgrading of consumption structure, with the consent of the provincial people’s government, we hereby put forward the following opinions:
I. Significance
In recent years, the development of service industry in our province has achieved remarkable results, the scale has been steadily expanded, the investment has grown rapidly, the development environment has been further optimized, the ability to absorb employment has been continuously improved, and the role of steady growth, promoting reform, restructuring and benefiting people’s livelihood has been continuously enhanced. At present, our province is in the decisive stage of leaping development and building a well-off society in an all-round way in synchronization with the whole country, and its economic development presents new characteristics of relying more on consumption and service. On the whole, however, the problems of life service industry in our province, such as slow development, unbalanced development, insufficient effective supply, low quality level, and the consumption environment need to be improved, have not been fully exerted, and it is urgent to accelerate development. At the same time, the unique advantages of location, resources and openness in our province have laid a solid foundation for the development of life-oriented service industry. The improvement of national income level has expanded the new demand for life-oriented service consumption, and the information network technology has continuously broken through and expanded the new channels for life-oriented service consumption. The implementation of major national strategies such as new urbanization has expanded the new space for life-oriented service consumption, and the people’s demand for life-oriented service is growing and the requirements for service quality are constantly improving. Life-oriented service industry has great development potential and space.
Life service industry has a wide field and scope, involving all aspects of people’s lives and closely related to economic and social development. Actively adapting to and grasping the general trend of consumption upgrading and accelerating the development of life service industry are the inherent requirements for better meeting residents’ consumption needs and improving people’s quality of life; It is an effective way to stabilize growth, expand domestic demand and promote the transformation of economic growth momentum; It is a realistic need to promote the upgrading of consumption structure, lead the industry to accelerate the transformation, and realize the improvement of economic quality and efficiency; It is an important measure to enhance development coordination, promote new urbanization and promote rural prosperity and development; It is an inevitable choice to adhere to shared development, safeguard and improve people’s livelihood, enhance people’s well-being and achieve social harmony and stability.
Second, the overall requirements
(A) the guiding ideology
Thoroughly implement the series of important speeches by the Supreme Leader General Secretary and inspect the spirit of the important speeches in Yunnan, fully implement the spirit of the 10th, 11th and 12th plenary sessions of the Ninth Provincial Party Committee, take the five development concepts of innovation, coordination, green, openness and sharing as the guide, and unswervingly follow the new path of open, innovative, high-end, information-based and green industrial development, with the main line of enhancing people’s well-being and meeting people’s growing needs for daily services. Vigorously advocate the concept of life consumption that advocates environmental protection, stresses quality and pays attention to cultural connotation, innovate policy support, actively cultivate new formats and modes of life service, comprehensively improve the quality and efficiency of life service industry, and provide strong support and sustained power for expanding consumer demand, stimulating economic growth, transforming development mode and promoting social harmony under the new normal of economic development.
(2) Basic principles
-Adhere to consumption leading and strengthen market leading. Efforts should be made to adapt to the new situation and new requirements of residents’ consumption upgrading, give full play to the decisive role of the market in allocating resources, give better play to the role of government planning, policy guidance and market supervision, tap consumption potential and increase market vitality.
-Persist in highlighting key points and promote all-round development. Strengthen the classification guidance of life service industry, focus on key areas and weak links, make comprehensive policies, form a joint force, achieve key breakthroughs, and enhance the demonstration-driven effect.
-Adhere to innovative supply and promote new consumption. Seize new opportunities for cross-border integration and development of industries, use the Internet, big data and cloud computing to promote innovation in business format, management and service, and develop diversified and personalized potential service needs suitable for different income groups of high, middle and low income groups.
-Adhere to the principle of quality and improve the quality level. Further improve the quality management system, quality supervision system and quality standard system of life service industry, promote professional development, enrich cultural connotation and build service brands.
-Adhere to green development and change consumption patterns. Strengthen the construction of ecological civilization, promote the greening of service process and consumption mode, promote the high-level development of life service industry, and accelerate the transformation of lifestyle and the upgrading of consumption structure.
(3) Development orientation
Focusing on the people’s general concern and urgent expectation for life service, we should establish the thinking of the integration of primary, secondary and tertiary industries and the development of the whole industrial chain, focus on solving the outstanding contradictions and problems in supply, demand and quality, and promote the convenience, refinement and quality development of life service industry.
1. Increase the effective supply of services. Encourage all kinds of market players to innovate service formats and business models, optimize service supply, increase the shortage of services and develop new services according to the development trends of residents’ income level, population structure and consumption upgrading. The urban life service industry should follow the development requirements of the integration of production and city, industrial integration and livable and suitable industry, scientifically plan the industrial spatial orientation, rationally arrange outlets and improve the service system. Rural life service industry should focus on improving basic conditions and meeting farmers’ needs, encourage urban life service industry network to extend to rural areas, speed up the pace of rural broadband, wireless network and other information infrastructure construction, promote e-commerce and express delivery services to rural areas, take the city as the driving force, and change the backward face of rural life service industry as soon as possible. Innovative measures will be taken to accelerate the allocation of life service resources such as education and training services to ethnic areas and expand the effective supply of life services in ethnic areas.
2. Expand service consumption demand. In-depth development of people’s life services in all stages, from basic necessities of life to physical and mental health, from birth to old age, to meet the new needs of the public, to adapt to the new needs of upgrading the consumption structure, to actively develop new service consumption markets, to further expand the field of online consumption, to accelerate online and offline integration, to cultivate new service consumption, and to promote the growth of emerging industries. Strengthen the infrastructure construction of life service, innovate the design concept and embody the humanistic spirit. Improve service management level, expand service dimensions, refine service links, extend service chain and develop smart services. Actively use modern information technologies such as the Internet to improve service processes and expand consumption choices. Cultivate information consumption demand and enrich information consumption content. Improve the consumption environment of life services, strengthen service standardization and supervision and management, and improve the protection system of consumers’ rights and interests. Deeply tap the development potential of traditional culture, folk customs and regional characteristics in our province, and promote life service."Go out" and explore the international market.
3. Improve service quality. Implement the strategy of strengthening the province by quality, continuously optimize the service quality, and show the new image of Yunnan’s service. Create a good atmosphere in which the whole society attaches importance to service quality and build a brand of "Yunnan Service". Encourage service enterprises to take service quality as the foundation of their career, adhere to quality first, operate in good faith, strengthen the sense of quality responsibility, and formulate service standards and norms. Promote the professional development of the life service industry, encourage enterprises to strengthen staff training, enhance their professionalism and professional skills, and improve their professional quality. Actively apply new ideas and technologies to improve service quality. Optimize the quality development environment, improve the service quality management system and customer satisfaction evaluation system.
(D) Development goals
By 2020, we will strive to continuously expand the overall scale of the life service industry, and continuously cultivate and grow new formats and new models; Life service infrastructure has been further improved, and the functions of public service platforms have been gradually enhanced; The interactive development mechanism between urban and rural areas and between urban and rural areas is becoming more and more perfect, the regional structure is more balanced, and significant progress has been made in consumption upgrading; The consumption environment has obviously improved, the quality management system has been further improved, the professionalization process has been significantly accelerated, the service quality and service brand have been improved, and domestic and foreign customers have been satisfied.
III. Main tasks
During the "Thirteenth Five-Year Plan" period, we will focus on the development of life service fields such as tourism, health care, old-age care, culture, residents and families, wholesale and retail, accommodation and catering, sports, education and training, which are close to serving people’s lives and have great demand potential and strong driving effect, and promote the transformation of life consumption patterns from survival, traditional and material to development, modernization and service. While promoting the accelerated development of the above-mentioned key areas, we should also strengthen guidance and support for other areas of life service industry, encourage exploration and innovation, create an inclusive atmosphere, promote the development of life service industry in integration and standardization in development, increase service supply, enrich service types and improve development level.
(1) Tourism services
Focusing on the construction of a strong tourist province, we will thoroughly implement the development strategy of integrating tourism development with urban, cultural, industrial, ecological and rural construction and opening up along the border, comprehensively optimize the structure of tourism products based on the needs of tourists, promote the transformation from sightseeing tourism products to sightseeing, leisure and holiday, special tourism products and other composite products, build a multi-level tourism accommodation system and diversified tourism catering system, create a convenient and comfortable tourism passenger transport system, and build a number of tourism industry clusters. Give full play to ecological and climatic advantages, guide healthy tourism consumption patterns, actively develop medical tourism, sports tourism, pension tourism, health tourism, hot spring tourism, etc., and promote the upgrading of tourism and leisure consumption. Vigorously develop red tourism, strengthen revolutionary traditional education and carry forward the national spirit. Efforts will be made to promote rural tourism, build modern leisure agriculture, build a number of characteristic towns and ecological communities, vigorously develop characteristic tourist towns such as industrial, border port and business, and promote the construction of 210 characteristic towns. Adapt to the development needs of emerging tourism formats such as self-driving cars and RVs, and rationally plan the construction of supporting facilities and the layout of bases. Develop online and offline tourism service products, promote customized tourism services, meet individual needs, and deepen the tourism experience. Actively develop inbound tourism, vigorously develop cross-border tourism, and comprehensively start the construction of cross-border tourism economic cooperation zones. Focus on jewelry and jade, tea drinks, plants and flowers, arts and crafts, outdoor products, tourism equipment, etc., build Yunnan tourism commodity brands and build a relatively complete tourism shopping system. Encourage Yunnan tourism portfolio insurance,Give play to the risk transfer function of insurance tools. Standardize the tourism market order, improve the quality of tourism services, optimize the tourism development environment, and maintain the good image of "colorful Yunnan, a tourist paradise".(Provincial Tourism Development Committee takes the lead; The relevant member units of the Provincial Tourism Industry Development Leading Group are responsible for the division of responsibilities)
(2) Health services
Focusing on improving the health quality and level of the whole people, we will gradually establish a health service system covering the whole life cycle, with rich formats and reasonable structure to meet the growing health service needs of the people in the province. Encourage the development of diversified health services such as health checkup, health consultation, health culture, health tourism and physical fitness. Actively improve the quality of medical services, optimize the allocation of medical resources, encourage social capital to set up medical institutions, and accelerate the formation of diversified medical management patterns such as public, private, private, and public-private. Promote the development of professional and standardized nursing services, and encourage the development of rehabilitation care, elderly care, family care and other nursing services that meet the needs of different groups of people. Develop TCM health services in an all-round way, give full play to the distinctive advantages of TCM and ethnic medicine in preventive health care, promote medical institutions to carry out TCM medical preventive health care services, popularize scientific and standardized TCM health care knowledge and products, enhance TCM health service capabilities, innovate TCM health service technical means, enrich TCM health service products, and promote the international development of TCM industry and health care service industry. Rationally arrange the old-age care institutions, geriatric hospitals, geriatric nursing homes and rehabilitation institutions, form a healthy old-age service network with appropriate scale, complementary functions, safety and convenience, and develop healthy old-age care in the community. Support the development of third-party health service investigation and evaluation institutions such as medical service evaluation, health management service evaluation and health market survey, cultivate health service industry clusters, and innovate and develop health information services. Actively develop health insurance and enrich commercial health insurance products.Develop diversified health insurance services.(Provincial Health and Family Planning Commission takes the lead; Provincial Development and Reform Commission, Industry and Information Technology Commission, Civil Affairs Department, Human Resources and Social Security Department, Tourism Development Commission, Sports Bureau, Food and Drug Administration, Yunnan Insurance Regulatory Bureau and other departments are responsible for the division of responsibilities)
(3) Pension services
Focusing on meeting the growing demand for aged care services, we will improve service facilities, strengthen service standards, and strive to build an aged care service system based on home, supported by communities and supplemented by institutions. Encourage the integration and innovation of old-age care services and related industries, promote the development of old-age care services in the fields of basic life care, rehabilitation care, spiritual comfort, cultural services, emergency rescue and hospice care, and strive to promote the combination of medical care and nursing. Establish and improve the basic old-age service system, and provide government support or assistance to the "three noes" elderly in cities and "five guarantees" elderly in rural areas. To strengthen the construction of community old-age service facilities, all localities must follow the per capita land use when formulating the overall urban planning and regulatory detailed planning.Less than 0.1 square meters of standards, zoning and grading planning to set up old-age service facilities. Vigorously develop home-based care services, actively use network information technology, develop services suitable for the elderly, such as emergency call, health consultation and goods purchasing, innovate home-based care service models, and strengthen the construction of home-based care service institutions (centers). Guide social forces to set up pension institutions, encourage social capital to enter the pension service industry through public construction and private operation, and encourage foreign capital to invest in the pension service industry. Accelerate the construction of the team of old-age service personnel and strengthen vocational education and training of employees. Vigorously develop education for the elderly, support the development of various universities and other educational institutions for the elderly, expand the supply of educational resources for the elderly, and promote the combination of education and education. Actively develop sports for the elderly, mobilize the enthusiasm of old sports associations at all levels, and carry out extensive and in-depth sports activities for the elderly. Encourage professional pension institutions to give full play to their own advantages and train and guide community pension service organizations and personnel. Effectively strengthen rural old-age services, coordinate the construction of rural public service facilities, take old-age service facilities as key construction projects, encourage exploration and innovation, and actively develop old-age service methods that meet the actual needs of rural areas.(led by the Provincial Civil Affairs Department; Provincial Development and Reform Commission, Industry and Information Technology Commission, Education Department, FinanceThe government department, the human resources and social security department, the land and resources department, the housing and urban-rural construction department, the health and family planning commission, the sports bureau, the aging office and other departments are responsible for the division of responsibilities)
(4) Cultural services
With the goal of building a strong ethnic and cultural province, we should integrate cultural resources, improve the scale, intensification and characteristics of cultural industries, focus on improving the connotation and quality of cultural services, promote the integration and development of cultural creativity and design services with related industries, and continuously meet the people’s growing demand for cultural services. Efforts will be made to promote the development of cultural industries, accelerate the construction of cultural industry bases and the development of cultural products, and actively promote the protection and development of cultural relics and heritage. Actively develop traditional culture and art with national and local characteristics, encourage the creation of excellent cultural service products that are both ideological, artistic and ornamental and popular with the people, and gradually cultivate and develop the national cultural consumption market. Accelerate the development of digital content industry and promote the digitalization and networking process of production, dissemination and consumption of cultural service products. We will further promote the press and publication boutique project, encourage the creation and production of national original online publishing products and excellent original online literary works, take the initiative to respond to the new changes in publishing carriers and reading habits under the new situation, make full use of new technologies in digital information networks, promote the informationization, networking and modernization of traditional publishing, and vigorously develop emerging publishing industries such as digital publishing, mobile phone publishing, new media reading, digital printing, green printing, intelligent warehousing and logistics transformation, multi-functional experiential culture and the transformation of new technology service stores.
Actively develop new media and formats such as mobile multimedia radio and television and network radio and television. Promote the integration and development of traditional media and emerging media, and enhance the attractiveness of Internet communication of advanced culture. Support cultural enterprises and cultural brands in the province to "go global", actively carry out cultural service trade, and enhance the internationalization level and market competitiveness of cultural industries.(The Office of the Leading Group for the Reform and Development of the Provincial Cultural System and the Department of Culture take the lead; Provincial Development and Reform Commission, Industry and Information Technology Commission, Science and Technology Department, Ethnic and Religious Commission, Department of Commerce, Tourism Development Commission, Press, Publication, Radio, Film and Television Bureau and other departments are responsible for the division of responsibilities)
(V) Residents and family services
We will improve the family service system for urban and rural residents, promote the multi-level and multi-form development of the family service market, and basically meet the needs of residents in terms of supply scale and service quality. Guide family service enterprises to provide professional life services through multiple channels and formats, promote scale operation and network development, and create a number of well-known family service brands. Build and improve the public service platform for family service industry, improve the service network, realize multi-function and cross-regional service in one network, and give play to the guiding and supporting role of the platform for urban and rural life service industry. Optimize the planning layout and format configuration of community commercial outlets and public service facilities, encourage the construction of community comprehensive service centers, improve community service outlets, provide life services such as infant care, nursing, beauty salons, dyeing, household appliances and other daily necessities repair in various ways, and promote the standardization and development of life services such as real estate agency, house rental operation, property management, moving and cleaning, and maintenance of household vehicles. Encourage the establishment of comprehensive service outlets in rural areas, cultivate a number of multifunctional township business centers integrating retail, catering, culture, life and distribution, and improve the convenience level of rural residents’ lives. Integrate all kinds of social resources, build a public welfare domestic service network center and a service personnel supply base, cultivate a number of employee-based domestic service enterprises, carry out training for small domestic service personnel for the aged, and expand the supply of domestic service.(led by the Provincial Department of Commerce; Provincial Development and Reform Commission, Human Resources and Social Security Department and other departments are responsible for the division of responsibilities)
(6) Wholesale and retail services
Optimize the urban circulation network, smooth the rural commercial channels, strengthen the construction of modern wholesale and retail service system, actively promote the "internet plus" circulation action, accelerate the construction of circulation network, digitalization and intelligence, and promote the development of modern circulation methods. Rationally plan the layout of urban and rural circulation infrastructure, and encourage the development of comprehensive business service centers, agricultural products wholesale markets, bazaars, important commodity reserve facilities, large-scale logistics (warehousing) distribution centers, rural postal logistics facilities, express mail distribution centers, and agricultural products cold chain logistics facilities. Promote the transformation and upgrading of the commodity market, promote the transformation of traditional business circulation enterprises, upgrade by using advanced information technologies such as the Internet, conduct online business through self-built online trading platforms or third-party e-commerce platforms, and promote the coordinated development of the physical market and the online market. Give full play to the service and experience advantages of physical stores and carry out in-depth cooperation with online enterprises. Encourage the development of green shopping malls, improve the supply level of green goods, and promote the consumption of green goods. Vigorously develop community commerce, guide vegetable markets, convenience stores and other formats into the community, standardize and expand convenient services such as collecting fees and receiving goods, and build a convenient consumption system for community commerce. Actively develop new logistics service modes such as cold chain logistics, warehousing and distribution integration, and promote the use of smart parcel cabinets and smart express boxes. In accordance with the provisions of relevant laws and administrative regulations, strengthen the management of circulation access of commodities related to the national economy and people’s livelihood and the safety of people’s lives, and improve the whole process management mechanism covering access, supervision and withdrawal.(led by the Provincial Department of Commerce; Provincial Development and Reform Commission, Industry and Information Technology Commission, Transportation Department, Industry and Commerce Bureau, Quality Supervision Bureau, Food and Drug Administration and other departments are responsible for the division of responsibilities)
(7) Accommodation and catering services
Strengthen the basic function of serving people’s livelihood, and form a new development pattern of accommodation and catering industry with mass market as the main body and adapting to multi-level and diversified consumption needs. Actively develop green hotels, theme hotels, inns and homestays, short rent apartments, long-term rental apartments, organic catering, fast food group meals, special catering, farmhouse music and other sub-formats to meet the consumption needs of the broad masses of the people. Implement the action plan of "Yunnan on the tip of the tongue", make Yunnan cuisine industry better and stronger, build Yunnan cuisine raw material base, strengthen the research and development and promotion of Yunnan cuisine, strengthen the promotion of Yunnan cuisine culture, and support Kunming to declare "World Food Capital". Vigorously promote the chain and brand development of accommodation and catering industry, register the collective trademark of "Yunnan cuisine", establish the project system of classic intangible cultural heritage of Yunnan cuisine, and shape the famous snack chain brand in Yunnan; Adhere to the introduction of international brand hotels and support for local brand hotels, formulate evaluation standards for non-star accommodation formats, and improve the cultural taste and green security level of accommodation and catering services. Promote accommodation and catering enterprises to carry out e-commerce, realize online and offline interactive development, and promote the innovation of marketing model and service mode. Encourage the development of reservation platforms, central kitchens, catering distribution, food safety and other supporting facilities and services to support the upgrading of traditional industries.Department.(led by the Provincial Department of Commerce; Provincial Department of Agriculture, Industry and Commerce Bureau and other departments are responsible for the division of responsibilities)
(8) Sports services
Based on Yunnan’s characteristics and advantages, adhere to the all-round development of mass sports and competitive sports, build a perfect sports industry service system, and improve the ability and level of sports service. Focus on cultivating sports services such as fitness and leisure, competition performances, venue services, intermediary training, plateau sports, etc., promote the integration of sports and recreation, and promote the integrated development of sports tourism, sports media, sports exhibitions and other related formats. Taking football, plateau training and sports tourism as the breakthrough points, we will accelerate the development of sports with wide popularity, high attention and large market space, and gradually expand the scale of sports services. Deepen the "Colorful Yunnan National Fitness Project", cultivate the sports fitness market, popularize sports such as fitness running, cycling and mountaineering, highlight sports with national characteristics, and promote the development of popular sports. Improve the professional standards and management norms of fitness coaches and sports brokers, and strengthen industry self-discipline. Cultivate self-owned brand sports events, explore and improve the market development and operation mode of sports events, improve the level of existing sports events, plan and organize a number of sports events and activities with great influence, high participation and strong international strength, build sports event brands such as plateau cycling and marathon, vigorously develop traditional ethnic sports events such as "March Street" Jockey Club, and encourage the development of city-based sports events.Sports leagues in rural communities. Conditional places can use natural and cultural resources to hold sports competitions such as car rally and cross-country race. Give full play to the advantages of altitude gradient, speed up the construction of Yunnan plateau sports base, give priority to the development of Kunming as the core base of Yunnan, China plateau sports base, and build a plateau football training base. Promote the opening-up of Yunnan sports, actively introduce overseas funds, advanced technology and management experience, encourage enterprises, brands and projects with sports advantages to "go global" and strengthen international exchanges of traditional ethnic and folk sports activities.(Provincial Sports Bureau takes the lead; Provincial Ethnic and Religious Committee, Human Resources and Social Security Department, Department of Commerce, Department of Culture, Tourism Development Committee and other departments are responsible for the division of responsibilities)
(9) Education and training services
Focusing on improving the quality of life service, we will develop various forms of education and training services to promote the intensive development, connotation development, integrated development and characteristic development of vocational training. We will extensively carry out community education in urban and rural areas, integrate all kinds of community education and training resources, introduce industry organizations to participate in community education projects, and provide community residents with educational services in humanities, arts, science and technology, early childhood education, old-age care, life and leisure, and vocational skills, so as to standardize the development order. Vigorously strengthen the training of all kinds of talents, innovate the training mode of talents, adhere to the integration of production and education, school-enterprise cooperation and work-study combination, and strengthen the training of professional talents.
Accelerate the informatization construction of education and training, develop distance education and training, and promote the co-construction and sharing of digital resources. Encourage the development of joint-stock and mixed-ownership vocational colleges, and allow capital, knowledge, technology, management and other elements to participate in running schools. Establish family, pension, health, community education, elderly education and other life service demonstration training bases or experience bases to promote the overall service level of the industry. Gradually form a modern vocational education system and a lifelong vocational training system guided by the government, with vocational colleges and various training institutions as the main body and enterprises fully participating.(led by the Provincial Department of Human Resources and Social Security; Provincial Development and Reform Commission, Industry and Information Technology Commission, Education Department, Science and Technology Department, Civil Affairs Department and other departments are responsible for the division of responsibilities)
Fourth, policy measures
(1) Deepening reform and opening up
Optimize the development environment. Promote fair competition in the service industry market, maintain normal market order, take effective measures to effectively eliminate administrative monopoly, industry monopoly and local protection, clean up and abolish various regulations and practices that hinder the formation of a unified national market and fair competition in the life service industry, and improve fair, open and transparent market rules. Further deepen the reform of the investment and financing system, study and put forward a negative list of market access in our province according to the negative list of market access formulated by the state, and clearly list the industries, fields and businesses of life service industry where investment and operation are prohibited and restricted. Outside the list, all kinds of subjects can enter equally according to law, encouraging and guiding all kinds of social capital to invest in life service industry.
Further promote the reform of the administrative examination and approval system, simplify the examination and approval process, comprehensively clean up and cancel unreasonable pre-approval items, strengthen post-event supervision, and prohibit disguised approval. Fully implement the national policy of examination and approval of sports events, and cancel the examination and approval of commercial and mass sports events. In accordance with the provisions of laws and regulations, in accordance with the national work arrangements, we will actively explore the simple cancellation system for unopened enterprises and debt-free enterprises that are suitable for the characteristics of the life service industry, and establish an orderly market exit mechanism.(The provincial office, the Development and Reform Commission, the Department of Finance, the Department of Commerce, the Local Taxation Bureau, the Industrial and Commercial Bureau, the Quality Supervision Bureau, the Sports Bureau, the Legislative Affairs Office, the State Taxation Bureau and other departments are responsible for the division of responsibilities)
Expand the supply of market-oriented services. Take the reform of public institutions as a breakthrough to speed up the development of life service industry, actively and steadily promote the classification reform of education, culture, health, sports and other public institutions, gradually transform public institutions engaged in production and business activities into enterprises, standardize the transformation procedures, improve the transition policy, and encourage them to provide more life services that meet market demand. Accelerate the decoupling of the Chamber of Commerce of the Life Service Industry Association from the administrative organs, promote the service focus to enterprises, industries and markets, improve the professional service level, strengthen the integrity and self-discipline construction of social organizations, standardize service behaviors, and establish and improve the self-discipline management and restraint mechanism and the elimination mechanism. Support the development of new formats and new models of life service industry, establish and improve policies and institutional arrangements that are conducive to the cross-border integration and development of industries such as the combination of medical care and nursing care, avoid introducing pre-intervention or restrictive policies in emerging fields, create a relaxed environment for the development of emerging formats, and accelerate the transformation and industrialization of service industry innovations. totalTo promote the pilot experience of comprehensive reform of national service industry in Dali, and actively connect with the new round of pilot demonstration work in the country. Give full play to the characteristics and advantages of modern agriculture with plateau characteristics, and steadily promote the comprehensive demonstration of e-commerce in rural areas. We will implement the western action plan of the national cultural, scientific and technological innovation project, take the initiative to connect with the pilot work of the state to promote the cultural consumption of urban and rural residents, and promote the digital and networked development of cultural consumption.(Provincial Development and Reform Commission, Education Department, Science and Technology Department, Civil Affairs Department, Human Resources and Social Security Department, Commerce Department, Culture Department, Office of the Leading Group for Cultural System Reform and Development, Health and Family Planning Commission, Sports Bureau and other departments are responsible for the division of responsibilities)
Deepen open cooperation. In accordance with the national deployment, we will promote the orderly opening of life services such as culture, health and old-age care, and improve the convenience of foreign investment. Focusing on the construction of the radiation center for South Asia and Southeast Asia, we will promote the export of service standards and service systems for the commercial circulation industry for South Asia and Southeast Asia, support qualified life service enterprises to "go global", improve the service platform for supporting life service enterprises to "go global", enhance their visibility and reputation, and create service brands with international influence. Encourage brand service enterprises such as time-honored brands to use brand effect to drive Chinese medicine, Chinese food and other industries to explore the international market. Establish a "going out" comprehensive security system, enhance the service functions of overseas investment environment and investment project evaluation, and provide professional services such as law, accounting, taxation, information, finance and management for overseas investment enterprises. Focus on tourism, health, pension, culture, sports and other fields, and vigorously carry out targeted investment promotion and precision.Investment promotion and special investment promotion will actively attract well-known domestic and foreign life service enterprises to invest and develop in Yunnan.(Provincial Development and Reform Commission, Department of Commerce, China Merchants Cooperation Bureau, Department of Culture, Office of the Leading Group for Cultural System Reform and Development, Health and Family Planning Commission, Tourism Development Commission, Sports Bureau, Kunming Customs, Yunnan Entry-Exit Inspection and Quarantine Bureau and other departments are responsible for the division of responsibilities)
(B) improve the consumption environment
Create a favorable atmosphere for the whole society to work together to improve the consumption environment, and form a multi-governance pattern of enterprise norms, industry self-discipline, government supervision and social supervision. Encourage flexible work and rest and off-peak vacations, strengthen the implementation of the paid vacation system, and regard the implementation as an important part of labor supervision and the protection of employees’ rights and interests. Accelerate the construction of credit information platform for market players, do a good job in docking with the national credit information sharing and exchange platform, incorporate relevant credit information into the national enterprise credit information publicity system, promote the sharing of credit information for life service enterprises, establish and improve the mechanism of encouraging trustworthiness and punishing dishonesty, promote the linkage of rewards and punishments across departments and regions, and gradually form a supervision system for life service industry with integrity as the core. In-depth development of price integrity, quality integrity, measurement integrity, civilized business and other activities, strengthen the administrative law enforcement of environmental protection, quality supervision, industry and commerce, safety supervision and other departments, and improve the quality supervision and inspection system of food, medicine, consumer goods and other products. Severely crack down on illegal and criminal acts such as price hikes, arbitrary charges, price fraud, manufacturing and selling fake and shoddy goods, measurement cheating, investigate and deal with monopoly and unfair competition according to law, and standardize the service market order. We will improve the systems of quality assurance, damage compensation, risk monitoring, online spot check, source tracing, territorial investigation and credit management of online goods and services, and introduce mechanisms such as third-party testing and certification to effectively protect consumers’ legitimate rights and interests. Standardize market law enforcement behavior, disclose market supervision and law enforcement information, solve problems such as multi-head law enforcement and multi-layer repeated law enforcement, standardize and improve the coordination mechanism of supervision and law enforcement,Construct a pattern of social co-governance. Strengthen the development and protection of intangible assets such as patents, trademarks and copyrights.(The provincial editorial office, the Development and Reform Commission, the Industry and Information Technology Commission, the Human Resources and Social Security Department, the Environmental Protection Department, the Department of Commerce, the Industrial and Commercial Bureau, the Quality Supervision Bureau, the Safety Supervision Bureau, the Food and Drug Administration, the Legislative Affairs Office, the Intellectual Property Office, the Press, Publication, Radio, Film and Television Bureau, the Copyright Bureau, and the Kunming Central Sub-branch of the People’s Bank are responsible for the division of responsibilities.)
(3) Strengthening infrastructure construction.
To meet the needs of upgrading consumption structure, we should build and improve the infrastructure system of life service, increase the guidance for social investment, transform and upgrade the old urban life service infrastructure, fill the shortcomings of rural life service infrastructure, improve the automation, intelligence and interconnection level of life service infrastructure, improve the coverage of infrastructure network serving urban and rural areas, and support the accelerated development and structural upgrading of life service industry with a sound and efficient infrastructure system. Accelerate the construction of Internet infrastructure, increase the construction of access networks, improve the capacity of backbone networks and the interoperability between networks, strengthen the construction of broadband application infrastructure, and accelerate the improvement of the functions of the entrances and exits of Kunming’s regional international communication services and business promotion. Promote the construction of cross-regional cross-industry cross-ownership logistics information platform, build joint distribution terminal outlets in urban communities and villages and towns, and improve the logistics distribution efficiency of the "last mile". Accelerate the construction of tourism infrastructure such as tourism consultation centers and distribution centers, vigorously develop intelligent transportation, and promote zero-distance transfer and seamless connection of traffic from airports and stations to major scenic spots. Seize the opportunity for the country to implement major projects in the fields of tourism and leisure, education, culture and sports, old-age health and home economics, and strengthen infrastructure construction in related fields. Improve the infrastructure conditions for the development of urban life service industry, and encourage social capital to participate in the construction of urban parking lots, three-dimensional parking garages and electric vehicle charging facilities. Coordinate the construction planning and rational utilization of sports facilities, and promote the opening of stadiums and gymnasiums in enterprises, institutions and schools to the society. Improve rural consumption infrastructure,Significantly reduce the rural circulation cost, fully release the rural consumption potential, increase the upgrading and transformation of water, electricity and gas infrastructure in rural areas and small towns, and accelerate the construction of infrastructure such as old-age care, sports and culture.(Provincial Development and Reform Commission, Industry and Information Technology Commission, Education Department, Science and Technology Department, Civil Affairs Department, Finance Department, Land and Resources Department, Environmental Protection Department, Housing and Urban-Rural Construction Department, Transportation Department, Commerce Department, Culture Department, Health and Family Planning Commission, Tourism Development Commission, Sports Bureau, Communications Administration and other departments are responsible for the division of responsibilities)
(D) improve the quality standard system
Improve the quality assurance level. Implement the strategy of strengthening the province by quality, construct the work pattern of "release, management and governance", and improve the service quality governance system with quality management system, integrity system, supervision system and monitoring system as the core. Standardize the hierarchical management of service quality, strengthen the construction of quality credit system, and improve the social supervision platform of service quality. Strengthen the construction of certification and accreditation system, implement the certification and accreditation management mode combining administrative supervision, accreditation and restraint, industry self-discipline and social supervision, innovate evaluation technology, and improve the certification and accreditation system in key areas of life service industry. Implement the service quality satisfaction improvement project, establish and improve the service standard system and service quality evaluation system, improve the quality development indicators such as customer satisfaction and complaints per 10,000 people, and promote the pilot project of satisfaction evaluation of life service industry. Accelerate the implementation of service quality improvement projects and monitoring infrastructure projects, standardize the measurement behavior in markets, catering industries, commodity supermarkets and other fields, and improve the commodity inspection system and product quality supervision system involving personal health and property safety. Implement the service benchmarking plan and give play to the guiding role of China Quality Award and Provincial Government Quality Award for service enterprises. Establish and improve the standard system, implement the national service industry standard planning, annual plan and service standard system construction project, further expand the standardization field of life service industry in the province, actively cultivate the technical team of life service industry standardization, organize and carry out the declaration and implementation of national service industry standardization pilot projects, and give full play to the pilot demonstration role.(Provincial Quality Supervision Bureau takes the lead in conjunction with relevant provincial departments)
(five) to increase fiscal, taxation, finance, price and land policy guidance and support innovative fiscal and taxation policies. Give full play to the guiding role of financial funds, increase the support of provincial service industry development guiding funds for the development of life service industry, innovate the use of financial funds, vigorously promote the government and social capital cooperation (PPP) model, and use market-oriented financing means such as equity investment and industrial funds to support the development of life service industry. Financial subsidies shall be given to public sports facilities open to the public free of charge or at low fees in accordance with relevant regulations. Promote the government to purchase services, encourage qualified areas to purchase services such as pension, health, sports, culture and community, and expand market demand. In accordance with the national deployment, we will solidly promote the reform of "camp reform", ensure that the national preferential tax policies for service industries are in place, and increase the supervision of policy implementation.(Provincial Department of Finance, Local Taxation Bureau, State Taxation Bureau and other departments are responsible for the division of responsibilities)
Broaden financing channels. Support qualified life service enterprises to go public for financing and issue bonds, support qualified innovative, entrepreneurial and growing small and medium-sized life service enterprises to go public on the New Third Board, and encourage listed companies to carry out equity financing and bond financing. Encourage financial institutions to broaden the types and scope of mortgage and pledge of loans to life service enterprises. Commercial banks are encouraged to provide financial services in various ways, such as intellectual property pledge, warehouse receipt pledge, credit insurance policy pledge, equity pledge and factoring, on the premise of voluntary business, legal compliance and controllable risks. Develop financing guarantee institutions, enlarge the efficiency of capital use through credit enhancement, and enhance the borrowing capacity of life service industry. Explore the establishment of insurance product protection mechanism and encourage insurance institutions to carry out product innovation and service innovation. Seize the opportunity of the country to promote consumer finance companies to the whole country, and actively and steadily expand consumer credit. Improve the payment and settlement network system and strengthen the payment and settlement infrastructure construction in rural areas and remote and backward areas.(Provincial Finance Office takes the lead; Provincial Development and Reform Commission, Department of Finance, Department of Commerce, Kunming Central Branch of the People’s Bank of China, Yunnan Banking Regulatory Bureau, Yunnan Securities Regulatory Bureau, Yunnan Insurance Regulatory Bureau and other departments are responsible for the division of responsibilities)
Improve the price mechanism. Deepen price reform, steadily liberalize competitive service prices, and reduce government intervention. According to the characteristics of power load, the electricity price standard of sub-voltage level is implemented. Cooperate with the process of power system reform, encourage service enterprises to participate in market competition, and reduce the cost of electricity. Deepen the reform of ticket prices in scenic spots and maintain the order of the tourism market. Carry out the national regulations to reduce the expenses of credit card fees in catering and other industries as a whole.(Provincial Price Bureau takes the lead; Provincial Development and Reform Commission, Finance Department, Tourism Development Commission, Energy Bureau, Yunnan Power Grid Corporation and other departments and units are responsible for the division of responsibilities)
Improve the land policy. The construction land for life service facilities shall conform to the overall land use planning, and the annual new construction land plan focuses on the construction land for life service facilities. Increase the implementation of land use policies for life services such as pension, health and family. Promote the three-dimensional development and comprehensive utilization of urban bus stops, large wholesale markets, exhibitions and cultural and sports centers under construction. Encourage the original land enterprises to use the existing real estate and land to develop services such as cultural creativity and healthy old-age care. Revitalize the stock of rural construction land according to law, and focus on ensuring the construction land for rural pension, cultural and community comprehensive service facilities.(The Provincial Department of Land and Resources takes the lead in conjunction with the relevant provincial departments)
(VI) Promoting professional development
The relevant provincial departments in charge of life service industry should formulate professional development plans in corresponding fields. Encourage institutions of higher learning and secondary vocational schools to set up specialties related to life services such as family, pension and health, and expand the scale of personnel training. Encourage institutions of higher learning and vocational colleges to cooperate with Internet companies to connect online and offline educational resources and explore new ways of vocational education and training services. Relying on various vocational colleges and vocational skills training institutions, we will strengthen the construction of training bases and implement special training for family service practitioners such as domestic attendants, aged care workers and patient attendants. Encourage employees to participate in the legally established vocational skill appraisal or special vocational ability assessment, and give one-time vocational skill appraisal subsidies in accordance with the provisions for those who have passed the initial vocational skill appraisal and obtained the corresponding grade vocational qualification certificate or special vocational ability certificate. Encourage and standardize domestic service enterprises to provide management and services by means of labor contract, and implement unified standards, unified training and unified management.(The Provincial Department of Education and the Department of Human Resources and Social Security take the lead; The relevant provincial departments in charge of the life service industry are responsible for the division of responsibilities)
(7) Establish and improve the statistical system.
Closely follow the relevant work trends of establishing a statistical monitoring system for life service industry in the country, do a good job in the basic statistical work in key areas of life service industry, ensure that the work can be carried out in time after the introduction of relevant national statistical systems, gradually establish and improve the statistical system and index system of life service industry in our province, clarify the statistical tasks of relevant departments in accordance with national requirements, and pay attention to and give full play to the role of trade associations in service industry statistics. Establish and improve the inter-departmental information sharing mechanism, and gradually establish a regular information release system for life service industry.(led by the Provincial Bureau of Statistics; Provincial Development and Reform Commission and other departments are responsible for the division of responsibilities)
(8) Strengthening organizational leadership.
All localities and departments should fully understand the significance of accelerating the development of life service industry, regard it as an important task to improve people’s living standards, promote the upgrading of consumption structure and stimulate economic growth, take effective measures and increase support, so as to pay equal attention to productive service industry and life service industry, and simultaneously develop modern service industry and traditional service industry, and effectively make service industry a new engine for sustainable economic and social development. The state and municipal people’s governments should strengthen organizational leadership, study and formulate implementation plans for accelerating the development of life service industry as soon as possible in light of local conditions, and ensure that all policies and measures for life service industry are put in place. The relevant departments at the provincial level should combine their functions and responsibilities with the actual work, focus on the main objectives and tasks of developing the life service industry, pay close attention to studying and formulating supporting policies and measures, and introduce one when it is mature. At the same time, they should actively connect with major national projects to create favorable conditions for the accelerated development of the life service industry. The Provincial Development and Reform Commission shall, jointly with relevant departments, establish and improve the joint meeting system of provincial service departments with reference to the requirements of the state for establishing the inter-ministerial joint meeting system of service industries, further strengthen policy guidance, supervision and inspection, and report major situations and problems to the provincial people’s government in a timely manner.(The people’s governments at the state and municipal levels and the relevant departments at the provincial level shall be responsible for the division of responsibilities)
General Office of Yunnan Provincial People’s Government
March 21, 2016
(This piece is publicly released)
