The recall of Samsung Galaxy Note 7 mobile phone has intensified. The US Consumer Product Safety Commission issued a warning on the 9th, urging consumers to stop using Note 7 phones. On the 10th, samsung galaxy Company issued a similar statement for Korean consumers. In addition, multinational transportation departments and airlines also prohibit passengers from using this mobile phone on the plane. As the battery of the Galaxy Note 7 mobile phone sold in China was produced by another battery supplier, there was no safety problem for the time being, and Samsung did not recall it.
Deactivation statement
The Consumer Product Safety Commission of the United States said that it was recalling the Note 7 mobile phone because it had received many reports about the fire of the battery, and the fire occurred during charging or normal use. During this period, consumers should "shut down, stop charging or stop using".
Reuters reported that Samsung Electronics Co., Ltd. is cooperating with the US Consumer Product Safety Commission to recall the Note 7 mobile phone as soon as possible, and speed up the shipment to provide replaceable mobile phones for American consumers.
Samsung said on the 9th that users of Note 7 mobile phones in the United States can choose one of several Samsung mobile phones for replacement, and they can also receive a gift card worth 25 dollars (about 167 yuan).
On the 10th, Samsung issued a statement on its official website, saying that Korean consumers should stop using Note 7 mobile phones and go to the Samsung Repair Center for mobile phone recall. The company also plans to supply Note 7 mobile phones with new batteries in Korea from the 19th of this month.
Samsung Electronics announced on the 2nd that it would stop selling the Galaxy Note 7 smartphone due to battery defects. Allow consumers who have already purchased this mobile phone to change their mobile phones two weeks later; And recalled 2.5 million Note 7 mobile phones in 10 countries and regions including Australia and the United States.
However, some consumer protection organizations accused Samsung of being "slick" a few days ago and did not issue a formal recall notice, so that many stores are still selling this problem product.
Flight ban
The security risks of Note 7 mobile phones have also caused concern among some national transportation departments and airlines, requiring that this mobile phone be disabled during flight.
The US Federal Aviation Administration issued a warning on the 8th, "strongly recommending" passengers not to start or charge the Note 7 mobile phone after boarding the plane, and not to put it in the checked baggage. The Associated Press reported that the FAA had rarely issued a warning on a specific product before.
Japan’s Ministry of Land, Infrastructure, Transport and Tourism issued a similar warning on the 9th, asking domestic airlines not to let passengers use Note 7 mobile phones on planes.
Yonhap News Agency reported that the South Korean Ministry of Communications issued a statement on the 10th, requiring users of Note 7 mobile phones to turn off their phones during the whole flight, not to charge them, and not to put them in checked baggage.
South Korea’s Ministry of Communications said on the 8th that it did not intend to issue a "ban" on this mobile phone, but it changed its mind only two days later. An official of the Ministry of Communications, who asked not to be named, said: "As some countries have issued similar bans on Samsung Galaxy Note 7 mobile phones during flight, the (Korean) government decided to follow suit because using this mobile phone may cause unnecessary worries to other passengers."
On the 10th, Singapore Airlines, Qantas, Virgin Australia and Etihad Airways of the United Arab Emirates also joined the ranks and issued a flight ban for Note 7 mobile phones.
Unprecedented losses
Samsung announced on the 2 nd of this month that it would stop selling Note 7 mobile phones due to battery defects. Allow consumers who have already purchased this mobile phone to change their mobile phones two weeks later; And recalled a total of 2.5 million Note 7 mobile phones in 10 countries and regions including the United States, South Korea and Australia.
Reuters analyzed that the measures taken by the US government may have a negative impact on Samsung, causing it to suffer economic losses, and some potential buyers who are worried about the quality of Note 7 phones may also be discouraged. It can be said that the recall brought unprecedented losses to Samsung.
"The cost of the recall is incalculable." Jahan Rasty, an American product liability expert, said, "They need to compensate users, solve problems and try to change people’s (negative) views on the production and design defects of their products. The longer this incident lasts, the deeper people will have a negative impression on it. "
Bob O’Donnel, research director of American technology analysis consulting company, said that this was "a huge scandal facing Samsung".
After calculating the cost of the recall, some analysts believe that Samsung may lose nearly $5 billion (about 33.4 billion yuan) in revenue.
As the Note 7 mobile phone battery sold in Chinese mainland is produced by another battery supplier, there is no safety problem for the time being and it has not been recalled. Zheng Siyuan
Battery "culprit"
The Samsung Note 7 mobile phone went on sale in mid-August, but some consumers quickly complained that the phone exploded and caught fire when charging, and shared the burnt photos of the phone on social media.
For example, a consumer named Ariel Gonzalez posted a video on YouTube, showing that his mobile phone was burnt. "When I got home from work, I charged my mobile phone for a while, and then hung it on my waist, but it suddenly caught fire." He said that this mobile phone only took two weeks, and Samsung has been using the standard charger.
Another consumer in shock is Park Sung-kyung, a 34-year-old high school teacher in Busan, South Korea. She shared relevant photos on the 1st of this month, claiming that she bought a mobile phone on the 19th of August. Later, when she was lying in bed, her mobile phone caught fire suddenly. As a result, she was bruised when she escaped. "If the exploded mobile phone caught fire next to my head, I might not be able to write this post."
Samsung Electronics said that 35 explosions and fires of mobile phones were known, but there were no reports of injuries. Preliminary investigation shows that the battery made by a battery supplier is the "culprit" that caused the mobile phone to catch fire, but Samsung refused to disclose which supplier. According to Samsung’s estimation, one out of every 42,000 mobile phone batteries is defective.
As the battery of the Galaxy Note 7 mobile phone sold in China is produced by another battery supplier, there is no safety problem for the time being, so Samsung has not recalled it and will put it on sale as scheduled. Yang Shuyi
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