In order to enhance the competitiveness of the company, general companies will set up customer service centers, which were all artificial hotlines in the early days. In recent years, due to the development of artificial intelligence, a large part of artificial customer service in customer service centers has been replaced by AI customer service. No matter through which channel users come in, the first thing they encounter is the AI customer service robot.
So what is the role of AI customer service robot?
Save enterprise service cost while providing work efficiency and quality!
Quality inspection: it can achieve objective and comprehensive quality inspection according to the set standards, and the quality of customer service seats can be effectively supervised and improved.
In customer reception: the intelligent customer service robot can connect the phone at the first time when the customer calls, communicate with the customer, improve the connection rate, and at the same time solve most of the simple and repetitive problems, leaving more time for manual customer service, and providing personalized service for customers in need; When the manual customer service receives customers, it can identify the customer’s intention in real time, and give the corresponding prompt to the manual customer service in time, helping the new customer service to improve the work efficiency and save the labor cost faster and better.
In customer management: intelligent customer service robot can automatically generate statistical reports, and the company can select relevant information according to its own needs to generate the required reports. Can provide data for the company’s later market development, analyze and broaden the market.
Please consult Changsha Langshen about the detailed functions, secondary development and construction scheme of AI customer service robot, and we will serve you wholeheartedly.
Advantages of AI customer service robot:
1. The customer’s telephone problems can be classified in time, and the call line is stable, which can help the enterprise to answer the service. Robot customer service can not only save enterprise cost, but also reduce the workload of manual customer service.
2. You can query session content and work content with one click. In addition, you can also save the problems you don’t understand during the call in the system, which is convenient for the manual customer service to know the customer and adjust the speech skills in time.
3. Online all day long, all year round. There will be no negative emotions, and the personnel will be stable.
At present, it is necessary to cooperate with a certain proportion of manual customer service.
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