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In order to enhance the competitiveness of the company, general companies will set up customer service centers, which were all artificial hotlines in the early days. In recent years, due to the development of artificial intelligence, a large part of artificial customer service in customer service centers has been replaced by AI customer service. No matter through which channel users come in, the first thing they encounter is the AI customer service robot.

So what is the role of AI customer service robot?

Save enterprise service cost while providing work efficiency and quality!

Quality inspection: it can achieve objective and comprehensive quality inspection according to the set standards, and the quality of customer service seats can be effectively supervised and improved.

In customer reception: the intelligent customer service robot can connect the phone at the first time when the customer calls, communicate with the customer, improve the connection rate, and at the same time solve most of the simple and repetitive problems, leaving more time for manual customer service, and providing personalized service for customers in need; When the manual customer service receives customers, it can identify the customer’s intention in real time, and give the corresponding prompt to the manual customer service in time, helping the new customer service to improve the work efficiency and save the labor cost faster and better.

In customer management: intelligent customer service robot can automatically generate statistical reports, and the company can select relevant information according to its own needs to generate the required reports. Can provide data for the company’s later market development, analyze and broaden the market.

Please consult Changsha Langshen about the detailed functions, secondary development and construction scheme of AI customer service robot, and we will serve you wholeheartedly.

Advantages of AI customer service robot:

1. The customer’s telephone problems can be classified in time, and the call line is stable, which can help the enterprise to answer the service. Robot customer service can not only save enterprise cost, but also reduce the workload of manual customer service.

2. You can query session content and work content with one click. In addition, you can also save the problems you don’t understand during the call in the system, which is convenient for the manual customer service to know the customer and adjust the speech skills in time.

3. Online all day long, all year round. There will be no negative emotions, and the personnel will be stable.

At present, it is necessary to cooperate with a certain proportion of manual customer service.

With the end of the 2022 Women’s Volleyball World Championships, FIVB also started the 2026 Women’s Volleyball World Championships four years later. In order to allow more countries to participate in the competitions and expand the influence of volleyball, FIVB decided to expand the World Championships (both men’s volleyball and women’s volleyball teams are the same) from 24 teams to 32 teams from 2026, with eight more national teams participating.

In addition to increasing the number of teams, FIVB has also made some modifications to the competition system since the next World Championships, and continues to enhance the intensity of the competition!

The 32 teams participating in the next competition will be divided into 8 groups in the group stage. Four teams in each group will compete in a single round, and the team that finally ranks the top two in the group will be promoted, which means that 16 teams will be eliminated directly in one group stage alone. After the group stage, the teams that have advanced to the top 16 will directly enter the knockout stage, playing the quarter-finals, the semi-finals, and the final stage. If the team has been playing from the beginning to the end of the final stage, it will only experience seven games at most. Although the number of participating teams has increased, the number of games is shrinking, and once the group stage is finished, it will enter the knockout stage, and the fault tolerance rate for participating teams will also become extremely low. In this way, the number of games will be reduced.

This change is not very friendly for China Women’s Volleyball Team. This year’s World Women’s Volleyball Team has two stages: after the group stage, it will enter the quarter-finals by the advantage of points. However, from the next World Championship onwards, before entering the quarter-finals, it is necessary to play an eighth-finals, which greatly reduces the team’s fault tolerance rate. Most importantly, starting from the next World Championships, China Women’s Volleyball Team must go through three knockout matches and one final to win the World Championships. In these four matches, if you lose one of them, you will not win the championship directly. Under such a competition system, it is really difficult to win if you don’t have absolute strength. Therefore, it is imperative that China women’s volleyball team should strive to improve their own strength and have enough competitiveness when they win the next World Championships!

The Haryana government has finally notified the Commission of Inquiry headed by Justice Som Nath Aggarwal (retd) and also its terms of reference to probe the sequence of events that led to the police lathicharge at Bastara toll plaza in Karnal on August 28. The panel will be submitting its findings by October 25.

“Serious issues concerning public importance relating to events leading to the incidents at Bastara toll plaza in Karnal on August 28, 2021 and alleged illegalities therein have come to the notice of the Government of Haryana and whereas, the state government is of the considered opinion that it is necessary to appoint a Commission of Inquiry for the purpose of making an inquiry into the definite matter of public importance viz. events leading to the incidents at Bastara toll plaza in Karnal and all other matters incidental thereto or connected therewith,” the notification read.

As per the notified terms of reference, the Commission of Inquiry will give its recommendation and findings on – the circumstances leading up to and including the action by the police at Karnal on August 28, 2021 and the use of force against the demonstrators; persons responsible for said situation; role of Shri Ayush Sinha, IAS, Sub Divisional Magistrate, Karnal, in the action by the police on August 28.

On September 10, state government’s representative senior IAS officer Devender Singh had managed to pacify the agitated farmer unions and protestors who were camping outside Karnal’s mini-secretariat demanding stern action against the then Karnal SDM Ayush Sinha for his objectionable “break the heads” remark. Acting on behalf of the state government, Singh had held multiple sessions of meetings with the farmer union leaders and accepted their demands.

On behalf of the government, Singh had also announced that the government will get a thorough probe conducted regarding the August 28 police lathicharge incident and also probe the role of Ayush Sinha in the entire episode.