Take-out will take an hour or two to arrive, and it was just cancelled for me. Yesterday, I ordered take-out twice, but no rider took the order, so I had to pick it up myself. The delivery fee for a bowl of rice noodles is 16.9 yuan, which is more expensive than rice noodles.
Recently, the Red Star Capital Bureau noticed that many netizens in Beijing, Wuhan and other places reported that the delivery speed of take-away food was slow, no rider took orders, and even the delivery fee rose.
Not only take-out, but also express outlets have a shortage of manpower and stagnant logistics. A Yuantong Express in Jiuxianqiao, Chaoyang District, Beijing told the Red Star Capital Bureau that there were originally more than a dozen couriers in the outlets, but now more than half of them are resting at home, and they can’t recruit temporary workers.
It is worth mentioning that on December 10th, the recruitment information released by WeChat official account, the "Local Treasure Beijing Recruitment", showed that a company in Beijing recruited front-line logistics operators, logistics couriers, 7 fresh shops and Dada takeaway riders, with tens of thousands of people.
Image from local treasure Beijing recruitment WeChat official account.
Food and beverage delivery capacity is tight.
Orders for medical flash delivery in Beijing increased by 2194.6%
On December 14th, He Sisi (pseudonym), who works in Beijing, told the Red Star Capital Bureau that since the beginning of December, the speed of delivery in Beijing has been much slower. "I ordered a fried chicken yesterday and waited for 3 hours to deliver it." She opened the map and found that the fried chicken shop was only 1 kilometer away from her.
It is also common to order takeout without a rider taking orders. A netizen in Sichuan said that after waiting for two hours, no one took the order, and finally he could only cancel it. Another Sichuan netizen posted that there was no rider to take orders at noon, and then the merchant delivered the food to the door in person.
Image from Weibo APP
In addition to the tight transportation capacity, there has also been an increase in the price of take-away delivery fees. Purui (a pseudonym) from Beijing told the Red Star Capital Bureau that he ordered a take-away of rice noodles in casserole, which was often eaten yesterday. When paying, he found that the price of rice noodles was 16.68 yuan, and the delivery fee was even more expensive than rice noodles, reaching 16.9 yuan. The takeaway platform explained that the delivery fee was temporarily raised during peak hours.
The picture is provided by the interviewee
In addition to consumers, take-away merchants also clearly feel the tight capacity. On the 12th and 14th, a take-away merchant in Beijing told the Red Star Capital Bureau that there are very few riders who come to the store to pick up meals, and sometimes no one takes orders for half an hour, which makes it difficult for them to do it, and they have to wait until a rider takes orders. The merchant mentioned that many riders had a fever and did not take orders.
The platform also explains the slow delivery. If you are hungry, the customer service page shows that the delivery may be slightly delayed due to more recent orders. The US group’s takeaway said that due to the epidemic, the number of riders has decreased, and there may be delays in the receipt and delivery of riders.
It is worth mentioning that at present, there are more take-away orders for sending medicines and antigens.
On December 13th, a rider in Xi ‘an released a video saying that he received four orders as soon as he went online, two of which were medicine delivery, and the take-away order of a pharmacy was 500 orders a day, far exceeding that of restaurants. According to the data of the flash platform, from December 1 to 12, the medical orders of Beijing users increased by 2194.6% compared with the same period in November.
Some express outlets are short of manpower and logistics are stagnant.
State Post Bureau: Express delivery companies are speeding up the overall planning of network resources.
Not only is the take-away delivery slow and the transportation capacity tight, but many express outlets also have manpower shortages and logistics stagnation.
The Red Star Capital Bureau noticed that some netizens in Hebei issued a document saying that the medicines purchased on December 6 have not been delivered by express delivery. The information shows that the express parcel card is in a sorting center in Langfang, and the status has not been updated after December 9. It is not uncommon to see similar situations with the above netizens.
On December 14th, the person in charge of a Shentong Express outlet in Lianhuachi, Beijing, told Red Star Capital Bureau that three or four staff members at the outlet had a fever and could not go to work, so the workload was a little larger, and there was a situation of pressing parts, but they would be delivered to users at most for one day.
A staff member of a Yuantong Express in Jiuxianqiao, Chaoyang District, Beijing also said that there were more than a dozen couriers in the outlets, and now more than half of them have a high fever and rest at home. The situation of pressing parts is inevitable, and they can only send express delivery like "robbing Peter to pay Paul".
In the case of clearing the backlog and manpower shortage, it is not difficult for express outlets to temporarily recruit. The above-mentioned Yuantong Express staff mentioned that it is impossible to recruit temporary workers now, but customers all expressed their understanding that there have been no complaints. According to Zhongxin Jingwei, a sorter at a Zhongtong outlet in Xicheng said that because of the recent shortage of manpower, the salary has doubled, but there are still very few people who are willing to do it. "We are all temporary workers, and we usually earn 200 yuan a day. Now there are very few people who are willing to do it."
A SF Express courier from Sichuan told Red Star Capital Bureau that it is the peak business season (Double 12), and the couriers are all in a hurry, with heavy workload and heavy delivery pressure, and there may be delays in the delivery service. I hope users will give more tolerance, understanding and support.
On December 13th, the State Post Bureau responded to the question of "the express delivery is not fast". Since December, the postal express industry has accelerated its recovery and ushered in a new round of business peak, but there are still some problems in some areas, such as users’ perception of express delivery, slow delivery and untimely delivery. At present, express delivery companies are speeding up the overall planning of network resources to ensure a smooth ride through the business peak.
The State Post Bureau mentioned that postal services, SF Express and Jingdong Logistics started the "night delivery" mode and extended the delivery time to ensure the express delivery as soon as possible. Zhongtong, Yuantong, Shentong, Yunda, Jitu, Debon, etc. help grassroots outlets to restore production capacity and ensure smooth delivery channels by setting up special teams in peak season, setting up assistance funds, strengthening personnel recruitment, and deploying transportation capacity of all parties.
Red Star journalist Qiang Yaxi
Original title: "takeaway express delivery is seriously lacking? Waiting for 2 hours to order takeout, the delivery fee will also increase. "
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